Job Description

• Lead the direction. Influence the outcome. Leave your mark.
• Put your fingerprints on the future to progress your career
• Make a difference, make it meaningful

The opportunity to join our team

We are seeking a Senior Business Analyst to play a pivotal role in shaping and delivering advice efficiency and digital experience initiatives across our Platform Development & Digital Experience team. This role will focus on improving how advisers and support teams interact with the platform by simplifying journeys, reducing manual effort, maximise straight-through processing, and delivering intuitive, scalable digital experiences. Working closely with business, product, technology, operations, data and UX teams, you will lead the analysis of adviser and client needs, translate them into clear requirements, and help shape solutions that improve adviser productivity, client outcomes and operational efficiency. This is an opportunity to influence the future of the adviser and client experience, contribute to strategic platform capability, and play a key role in delivering digital enhancements that make it easier for advisers to do business with us.

Key Responsibilities:

• Lead requirements definition for advice efficiency and digital experience initiatives, ensuring clear alignment to Wrap strategy, adviser productivity, client experience and operational efficiency outcomes
• Elicit, analyse and document business requirements, adviser and client journeys and data requirements
• Define current and future state adviser and operational processes, identifying opportunities to remove manual effort, reduce duplication, improve usability and increase straight-through processing
• Translate adviser, client and business pain points into actionable digital requirements that support intuitive, secure and scalable platform experiences
• Own the end-to-end requirements lifecycle, including discovery, prioritisation, validation and stakeholder sign-off
• Partner with Product, UX, Technology, Operations, External, Risk, Data External stakeholders to shape backlogs and delivery priorities
• Facilitate workshops, journey mapping sessions, refinement forums and stakeholder alignment discussions to drive shared understanding and decision-making
• Contribute to solution design by ensuring requirements consider usability, integration, data, controls, compliance obligations, adoption and measurable business value
• Actively participate in agile ceremonies and support delivery cadence, ensuring squads have the clarity needed to deliver high-quality outcomes
• Build strong stakeholder relationships and act as a trusted advisor who bridges adviser needs, business outcomes and technology delivery
• Drive continuous improvement in analysis practices, digital delivery discipline and requirements quality, while supporting and mentoring other analysts

What you will bring:

• 5+ years’ experience in senior business analyst roles, ideally within financial services, wealth, superannuation, investments or platform environments
• Proven experience delivering digital, adviser, client or operational efficiency initiatives in agile delivery environments
• Strong capability in requirements documentation, process models, journey maps, data flows and business rules
• Experience analysing end-to-end user journeys and identifying opportunities to simplify processes, improve usability and reduce manual effort
• Understanding of advice, adviser workflows, platform operations or wealth management processes highly regarded
• Familiarity with tools such as Jira, Confluence and Miro
• Understanding of platform architectures, APIs, integrations, data flows and digital analytics desirable
• Strong analytical and problem-solving skills with a structured, outcome-focused and highly organised approach
• Exceptional stakeholder engagement, communication and influencing skills, with the ability to bring clarity across business and technology teams
• A growth mindset with a passion for continuous improvement, customer-led design and delivering best-practice digital experiences

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.