Job Description

Job Title:Senior Business Analyst

Band: 5

Salary: £59,877 - £66,869

Location: Liverpool, Newport and Birmingham

Contract Type: Permanent

Hours: Full Time/Compressed

Closing Date: 12/07/2026

Interview Date(s): W/C 3rd August 2026 (subject to change)

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Call to action

R eady to shape digital services that impact millions and turn complex challenges into clear solutions? This role bridges the gap between organisational goals and digital delivery, translating stakeholder needs into evidence-based requirements. By ensuring our services are user-centred, you’ll deliver efficient outcomes that bring real value to the nation.

As Senior Business Analyst, you will lead and shape business analysis across complex digital products, services and transformation initiatives. You will work collaboratively with product, delivery, design, data and technical teams to understand organisational objectives, user needs and service challenges, translating these into clear, evidence-based recommendations and actionable requirements. You will facilitate stakeholder engagement, analyse business processes and service performance, identify opportunities for improvement, and support strategic decision-making to maximize value and outcomes. Through application of user-centred and data-informed approaches, you will help ensure GCA’s digital services are accessible, effective and aligned to organisational priorities, while championing business analysis best practice and contributing to the continuous development of the profession.

Key Accountabilities:

• Lead and develop high-performing teams through performance management, regular feedback, and mentoring, while advancing the Business Analysis profession.

• Lead business analysis activities across assigned products, services and transformation initiatives.

• Elicit, analyse and validate business, user and stakeholder needs.

• Develop and maintain requirements, business models and process maps.

• Facilitate workshops and stakeholder engagement to inform decision-making.

• Provide evidence-based analysis, options and recommendations.

• Support product and delivery teams to define and realise measurable benefits.

• Identify business risks, impacts, dependencies and opportunities for improvement.

• Champion user-centred, accessible and data-informed service design.

• Promote business analysis standards, methods and continuous improvement.

Essential Criteria (to be assessed at application stage):

• Demonstratable experience leading business analysis activities across complex digital products, services or transformation initiatives within multidisciplinary environments, while eliciting, analysing and translating business, user and stakeholder needs into clear requirements, user stories, process models and actionable recommendations.

• Evidence of ability to facilitate workshops and engage with diverse stakeholders to build consensus, challenge assumptions and support evidence-based decision-making across complex organisational contexts.

• Ability to analyse business processes, service performance, data and operational challenges to identify opportunities for service improvement, measurable benefits and effective solutions.

• Experience in applying recognised business analysis methods, tools and techniques, with the ability and experience of coaching others, promoting business analysis best practice across teams and organisations.

• Line manager experience/capability

Success Profiles (to be assessed at interview):

Behaviours

• Leadership

• Making Effective Decisions

• Delivering at Pace

• Communicating & Influencing

Technical

• Defining and managing business needs, user needs and requirements

• Context, problem and option analysis

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

Valuing our people:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6)

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in ourcandidate pack

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan and theCivil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@gca.gov.uk

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidance for more information on appropriate and inappropriate use

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found athttps://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

Internal candidates should apply using theirWorkday account. Please use the careers hub for your application.