Job Description
Senior Business Analyst
The Senior Business Analyst is responsible for understanding, documenting, and improving business processes across the Stop Loss value chain. The role serves as the link between business operations and product delivery, ensuring requirements, workflows, business rules, and operational needs are clearly understood and documented.
The Senior BA functions as a force multiplier for Product Management by reducing SME burden and creating reusable business knowledge assets.
What will you do
- Analyze and gather current-state business processes and identify inefficiencies, gaps, and improvement opportunities.
- Design future-state workflows, process maps, and optimized business solutions.
- Facilitate discovery sessions, collaborator interviews, and requirements workshops with SMEs and business leaders.
- Capture, define, and document detailed business requirements, including business rules, decision logic, and exception scenarios.
- Drive cross-functional collaboration and build consensus on process changes and solution approaches.
- Develop and handle UAT strategies, including test scenarios, scripts, and coordination with partners.
- Track defects, support issue resolution, and ensure successful release validation and business readiness.
- Maintain comprehensive documentation, including requirements repositories, process artifacts, and traceability matrices.
- Support governance, audit, and compliance efforts while ensuring operational readiness
- Monitor success metrics such as requirements quality, stakeholder satisfaction, UAT effectiveness, defect leakage, and documentation completeness
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company’s deep commitment to diversity, equity, and inclusion—it’s not just a statement, it’s an active and ongoing priority that’s felt throughout the organization.” -Charlotte G., Sr. Underwriter - Consultant Stop Loss
“Working across different departments at Symetra has been a fantastic experience. What truly stands out is how much the leaders genuinely care about every employee, regardless of role. It’s inspiring to be part of a company so deeply focused on its people and committed to making a positive impact in the community.” - Bill G., Underwriting Consultant
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $72,700 - $121,000 plus eligibility for annual bonus program
Qualifications
Who you Are
- 5+ years Business Analysis experience
- Experience facilitating workshops and process design sessions
- Strong documentation and requirements skills
- Experience working with Agile delivery teams
- Insurance operations experience strongly preferred
We empower inclusionAt Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
