Job Description

We’re searching for a Senior Business Analyst. Are you searching for new possibilities? This is a hybrid role based out of our Surrey, BC head office.

As a Senior Business Analyst at Westland, you’ll play a key role in shaping how we work, solve problems, and deliver value across the organization. This is an opportunity to partner with teams across the business, influence strategic initiatives, and help drive meaningful change through process improvement and technology solutions. If you enjoy turning complex business needs into practical solutions and thrive in collaborative, fast-paced environments, this could be the next step in your career.

Expected Compensation: The expected hiring range for this role is $81,600 - $102,000, with a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.

Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.

Westland is committed to continuous learning, where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we’re inviting amazing people like you to join us.

As a Senior Business Analyst, you will lead the evaluation and enhancement of business processes that support Westland’s long-term strategic goals. Working closely with stakeholders across the organization, you’ll help identify opportunities for improvement, define business and functional requirements, and collaborate with technical teams to deliver impactful, value-driven solutions. You’ll also play an important role in guiding initiatives from discovery through implementation, ensuring outcomes align with business objectives and deliver measurable results.

Interested in learning more?

Why you’ll love Westland

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to own your own success
• A total rewards program that takes care of your financial, physical, and mental health
• Amplifying Communities, a program to support causes that matter most to our employees

Why we’ll love you

• Minimum of 8 years of business analysis experience in complex, cross-functional environments
• You possess a bachelor’s degree in IT, Business Administration, or a related field

Strong skills in business process analysis, requirements gathering, solution documentation, and process improvement

• Proven ability to lead discussions with stakeholders at all levels to gather, validate, and translate business needs into technical solutions Experience leading RFP processes, including vendor evaluation, requirements definition, and solution assessments
• Comfortable working in agile and DevOps environments with knowledge of SDLC, CI/CD practices, and cross-functional project delivery
• Excellent verbal and written communication skills with the ability to bridge business and technical language effectively
• Highly analytical with strong problem-solving skills, attention to detail, and the ability to deliver quality outcomes collaboratively
• Proficient in tools such as JIRA, Confluence, Visio, and Microsoft Office

Experience in insurance or financial services is a strong asset

Once here you’ll

• Analyze and improve business processes to align with organizational and strategic goals
• Collaborate with stakeholders, cross-functional teams, vendors, and partners to gather, document, and validate business and functional requirements
• Translate requirements into clear documentation, user stories, and actionable deliverables for technical teams and partners
• Support solution design, development, implementation, and user acceptance testing (UAT) to ensure solutions meet business needs and deliver value
• Act as a liaison between business and technical teams to facilitate alignment, communication, and issue resolution throughout project delivery
• Monitor and assess the impact of implemented solutions and recommend opportunities for continuous improvement
• Support change management initiatives through training, documentation, and communication of new processes and tools
• Stay informed on business operations, systems, and industry trends to proactively identify opportunities for enhancement

Provide guidance and mentorship to junior Business Analysts

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Want to get to know each other better? Send your resume our way.

You belong here

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca