UCLA Health is seeking an experienced Senior Business Analyst to lead complex organizational improvement and process optimization initiatives across enterprise-wide programs and projects within the Faculty Practice Group’s Program & Project Management Office (PPMO). This role is key to driving operational excellence by partnering with business units to assess performance, streamline workflows, and implement scalable solutions that enhance efficiency, quality, and stakeholder satisfaction. The position will support enterprise-wide initiatives by facilitating discovery, translating business requirements, and enabling data-driven improvements aligned with organizational strategy.

Key Responsibilities

• Lead end-to-end execution of business analysis and process improvement initiatives, from discovery and assessment through implementation and optimization
• Facilitate cross-functional workshops to assess current-state processes, identify pain points, and develop future-state solutions
• Develop and manage project plans, timelines, and deliverables to ensure successful execution of initiatives
• Design and document workflows, process maps, and artifacts (e.g., flowcharts, SIPOC, value stream maps, RACI) to support operational improvement
• Collaborate with clinical, operational, and administrative stakeholders to align process improvements with organizational goals
• Facilitate cross-functional workgroups to drive alignment, governance, and performance improvement
• Support change management, communication strategies, and organizational readiness for new processes and initiatives
• Conduct root cause analysis (e.g., 5 Whys, Fishbone) and implement solutions to eliminate inefficiencies and bottlenecks
• Analyze resource allocation, capacity, and process performance to identify optimization opportunities
• Provide reporting, data analysis, and executive-level presentations to demonstrate outcomes, ROI, and sustained improvements