Job Description

About Moser

For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement. Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology. It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years.

Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy. Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions. This is the base of our core values: Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency.

Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture. We foster a spirit of unity that respects the remarkable individuality of everyone's culture, history, and service.

Moser Consulting, Inc. is seeking an experienced Senior Business Analyst (Sr. BA) to support the Indiana Department of Family Resources (DFR). The Sr. BA serves as the primary liaison between state agency stakeholders and the Moser technical delivery team, translating complex business needs into clear, actionable requirements that drive high-quality IT solutions aligned with DFR's mission to deliver human services to Hoosier families.

This role demands deep familiarity with eligibility systems, benefits administration, and Indiana state government IT processes. The ideal candidate brings a blend of analytical rigor, stakeholder facilitation expertise, and strong documentation skills within an Agile or hybrid delivery environment.

Role Responsibilities

Requirements Elicitation & Documentation

• Lead stakeholder interviews, JAD sessions, workshops, and focus groups with DFR business owners, policy staff, and end users to capture current-state processes and future-state requirements.
• Develop and maintain comprehensive business requirements documents (BRDs), functional specifications, use cases, user stories, and acceptance criteria.
• Create and manage requirements traceability matrices (RTMs) to ensure complete coverage from business need through testing and deployment.
• Translate regulatory and policy changes (FSSA, CMS, USDA, HHS) into actionable system requirements.

Process Analysis & Improvement

• Conduct current-state and future-state process mapping using BPMN or similar notation; identify gaps, inefficiencies, and opportunities for automation or streamlining.
• Perform feasibility analysis and impact assessments for proposed system changes, policy modifications, and new initiatives.
• Support change management activities by documenting process changes and collaborating on training materials and user communications.

Stakeholder Collaboration & Communication

• Serve as the day-to-day point of contact between DFR program staff and the Moser development team; facilitate productive dialogue and manage competing priorities.
• Present findings, recommendations, and project status updates to DFR leadership and internal project teams with clarity and professionalism.
• Build and maintain trusted relationships with agency counterparts at all organizational levels, including program directors, eligibility supervisors, and frontline caseworkers.

Agile / Project Delivery Support

• Collaborate with the Project Manager to define sprint scope, refine the product backlog, and ensure user stories are well-formed and ready for development.
• Participate in Agile ceremonies (sprint planning, daily standups, reviews, retrospectives) and contribute to velocity tracking and capacity planning.
• Perform and coordinate user acceptance testing (UAT), including test case development, defect documentation, and sign-off tracking with DFR stakeholders.
• Monitor and report on requirements status, open issues, and decision logs throughout the project lifecycle.

Quality & Compliance

• Ensure all deliverables conform to Moser's ISO 9001:2015-certified quality management system, project standards, and DFR contract requirements.
• Support audit readiness by maintaining accurate, version-controlled documentation in accordance with contract data management policies.
• Identify and escalate risks and issues related to scope, requirements gaps, or stakeholder alignment in a timely manner.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Public Administration, Computer Science, or a related field required.
• Minimum 5 years of business analysis experience on large-scale IT projects, with at least 2 years supporting state or federal government health and human services (HHS) programs.
• Demonstrated experience with eligibility determination systems, benefits management platforms, or integrated eligibility and enrollment (IEE) environments.
• Proven ability to elicit, document, and manage requirements in compliance with government contract deliverable standards.
• Experience conducting UAT coordination and facilitating stakeholder sign-off in government IT environments.
• Where You'll Work
  

Preferred Skills/Experience

• Prior experience on Indiana DFR, FSSA, or similar state human services agency contracts.
• Experience with Indiana’s ARIES, IME, or ACCESS systems, or comparable eligibility platforms (e.g., Cúram, MAGI-in-the-Cloud, Salesforce Health Cloud).
• Exposure to CMMI for Development or Services process improvement frameworks.
• Background in health insurance marketplace, Medicaid expansion, or federal ACA compliance requirements.
• Proficient in Microsoft Office 365 suite (Word, Excel, Visio, PowerPoint, Teams, SharePoint).
• Experience with Agile project management tools such as Azure DevOps, Jira, or similar platforms.
• Ability to author professional-quality documents including BRDs, use cases, data flow diagrams, wireframes/mockups, and process maps.
• Familiarity with SQL or data query tools for data validation and analysis preferred.
• Certified Business Analysis Professional (CBAP) — IIBA
• PMI Professional in Business Analysis (PMI-PBA)
• SAFe Product Owner/Product Manager or equivalent Agile certification
• ITIL Foundation or higher

Where You'll Work

Moser Consulting has to offices in Indianapolis. You will be working a hybird/onsite schedule out of our downtown Indianapolis office.

Salary

At Moser Consulting, we believe in pay transparency and fairness. The $80k-$129k salary range for this role is not just a number—it’s a reflection of the value we place on the skills and experience our employees bring to our team. We are committed to offering a competitive salary that aligns with the industry standards and the unique competencies you bring to our community.

Benefits

For over a quarter of a century, Moser Consulting has been a beacon for top-tier IT talent who excel in self-management. Our people are our greatest asset. We don’t just hire the best—we welcome them into our family, connect them with opportunities, and empower them to create innovative solutions to technology challenges.

Our unique culture is our competitive edge. It fosters happiness, health, and low stress, even in an industry known for its demands. This is why we’re consistently recognized as one of the Best Places to Work in Indiana. We provide our employees with an inspiring workspace, a fun and collaborative atmosphere, and a generous compensation package. But that’s not all.

We also offer a suite of benefits designed to support and enrich our employees’ lives. These include:

• Training Opportunities: We believe in lifelong learning and provide numerous avenues for skill enhancement.

• Fully Invested 401K Plan: We help secure your future with a fully invested 401K plan.

• PPO and HDHP Medical Plans: Choose the health insurance program that best fits your needs.

• Employer-Paid Dental and Vision Plans: We cover dental and vision plans, ensuring our employees have access to comprehensive health care.

• Onsite Fitness Center: Stay fit and healthy with our state-of-the-art fitness center.

• Wellness Program: We promote a healthy lifestyle with our wellness program.

• Catered Lunches: Enjoy delicious catered lunches regularly.

At Moser Consulting, we don’t just offer jobs—we offer careers, growth, and a chance to join a thriving community. Come, be a part of our family.

Moser Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a professional.