At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This role supports business analytics, reporting, and project change management within US Customer Engagement Network (CEN).

The core responsibility of the role is to conduct analysis of information and report generation relating to Customer, Shareholder and Employee business metrics and drivers. As such, this role requires significant attention to detail and accuracy. The successful candidate will be expected to use analytics to support shaping strategies across the organization to help drive results.

The incumbent will also play an important role in creating a clear, effective change management plan for Customer Care Professionals that supports our business aims, our customer needs and colleague value proposition. This successful candidate for this role will be the foremost representative for CEN within project teams and will work alongside other CEN leaders.

The successful candidate will have technical and business-facing responsibilities and will drive development of best in class, next gen MIS and Analytical Solutions for the Servicing functions in US CEN. on key performance and risk indicators, identifying control gaps, evaluating business impact, and escalating emerging risks to senior leadership.

How will you make an impact in this role?

• • Monitor and report on key performance and risk indicators, identifying control gaps, evaluating business impact, and escalating emerging risks to senior leadership.

• • Lead MIS and analytics for the VP/GM Executive Office, including creating and reporting performance scorecards for the CEN leadership team.

• • Deliver actionable insights that inform strategic planning and decision-making across US CEN network to close performance gaps

• • Design and develop interactive dashboards and reporting solutions to visualize trends, track performance, and provide stakeholders with actionable insights across the organization.

• • Partner with cross-functional teams to prioritize initiatives based on stakeholder needs, resource capacity, and timelines.

• • Develop and maintain executive-ready reporting and presentations (e.g., Town Halls, Business Updates, Monthly Reviews),

• • Lead and support change management initiatives, overseeing cross-functional projects from planning through execution to ensure operational readiness

• • Establish and maintain clear documentation of methodologies and target-setting processes to drive alignment, consistency, and transparency.

• • Working independently by assuming responsibility for the development, validation, and implementation of projects.

• • Interacting with all levels of the organization across multiple time zones.

  Minimum Qualifications

  • Bachelor's degree in Business, Finance, Analytics, Data Science, or related field.

  • 2+ years of experience in business analysis, data analytics, or reporting-focused roles.

  • Proven experience creating dashboards and data visualizations using tools such as Tableau, Power BI and AI tools.

  • Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.

  • Proficiency in Excel and experience working with large datasets; knowledge of SQL or other data querying tools preferred.

  • Experience supporting reporting on performance metrics and/or risk indicators.

  • Strong communication skills, with the ability to present data and insights clearly to all levels of leadership

  • Ability to manage multiple priorities, work cross-functionally, and meet deadlines in a fast-paced environment.

  • Detail-oriented with strong organizational and documentation skills.

  Preferred Qualifications

  • US CEN knowledge and expertise will be an added advantage.

  • Advanced proficiency in data visualization tools (e.g., Tableau, Power BI), including dashboard design best practices and data storytelling.

  • Ability to identify opportunities for automation and efficiency in reporting and analytics processes.

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions