Job Description

Key purpose:
Our company is currently looking for a Senior Business Analyst for our IT Team. The role will be based in Westville and report to the Applications Manager. We require an analytical individual with a strong SAP WM & supply chain understanding.

 Duties and responsibilities:

• SAP End-User Support
  
• Assist end users to resolve SAP WM related issues across the Vector Business.
  
• Resolve calls logged on service management system within agreed SLA.
  
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the WM module and related integration with other internal and external systems.
  
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
  
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
  
• Conduct user assessments with the business users following training or as required
  
• Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
  
• Work in conjunction with the learning department to roll out ongoing end user training as required.
  
• System Opportunity Identification
  
• Support the Application Manager and the Business in identifying IT application solutions to address key Business requirements within MM/WM.
  
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager
• Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow.
  
• Assist with resolving user profile audit queries.
• Conduct regular system compliance audits for the WM module.
  
• Report on system non-compliance by users to the Applications Manager.
  
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
  
• Recommend compensating controls to the Applications Manager.
• Develop appropriate reports for the SAP WM module as requested by the Business.
  
• Maintain and proactively enhance reports.
• Run reports in the system as required by the Business
• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Qualifications and experience:

• Degree in Information Technology / Information Systems/ Supply Chain & IT
  
• Minimum of 5 years' experience within a Business Analyst Role Specifically working with SAP (Configuration experience is essential)
  
• Demonstrated success in managing projects relating to superior performance and continuous improvement
  
• Valid Code EB drivers' license
  
• SAP Experience is essential (WM, LE, Modules specifically, + other beneficial Supply Chain related Modules)
  
• Experience with managing and integrating warehousing and supply chain with new technologies such as Voice, Handheld Scanners, RF units, Handling units