Job Description

Senior Business Analyst

• Location – Parramatta
• Employment type – Ongoing Full-Time, hybrid working, 35 hours per week
• Grade – Clerk Grade 9/10
• Salary – $129,464 pa - $142,665 pa plus employers’ contribution to superannuation and annual leave loading

Your role

Join a high‑performing digital delivery team and play a key role in delivering technology solutions that support customers, frontline staff, and multi‑agency operations. You’ll work across complex programs, modern platforms, and process and technology transformation initiatives.

This role suits an experienced Senior Business Analyst with strong analysis, problem‑solving and stakeholder skills - someone who thrives in fast‑paced, and outcome‑driven environments.

Be part of our Major Digital and ICT Programs team to ensure software quality and support IT project delivery.

Your Impact:

• Lead end‑to‑end business analysis across digital transformation and process improvement projects.
• Facilitate discovery, requirements gathering, process mapping, requirements/user story development and acceptance criteria.
• Analyse and document current and future-state business processes, systems, data flows, and pain points.
• Drive elicitation through workshops, interviews, observation and analysis of complex information.
• Work with product owners, architects, SMEs and vendors to shape solution options and recommendations.
• Support Agile delivery through backlog refinement, sprint readiness, scope planning and functional clarity.
• Ensure traceability from business needs → requirements → testing → change & implementation.
• Develop artefacts including but not limited to business requirements, user stories, process maps, benefit assessments and BAU transition documentation.

Make an impact with high-quality IT solutions—start your journey with us!

What we’re looking for

An experienced Senior Business Analyst who is driven by outcomes and building strong relationships.

Key Experience:

• Demonstrated experience as a Senior Business Analyst delivering IT/digital projects.
• Expertise in requirements elicitation, process modelling, user stories, and analysis techniques.
• Strong analytical and conceptual thinking, able to solve complex business problems.
• Proven ability to navigate senior stakeholders, competing priorities and ambiguity
• Experience working in waterfall and agile environments.

Contribute to a collaborative, outcome-focused team and make a real difference.

Download the

Download the supplementary information

To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role, address the 2 targeted questions below (can be included as extra pages in the cover letter) as well as an up-to-date resume (maximum 3 pages).

• Q1: A project is progressing rapidly, but key business requirements remain unclear. Describe your approach to quickly understanding the business need, engaging stakeholders, and producing requirements that are ready for development.

• Q2: You are working with multiple business units who disagree on process changes. How do you bring alignment and ensure the final solution meets organisational goals?

Applications close Monday, 6 April 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Marvin Le via email at marvin.le@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at poppy.sgro@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.