Job Description

Established in 2021, Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

PetPlace is seeking a Senior Business Analystwho supports accounting operations within a high‑volume, multi‑entity insurance MGA, with a strong focus on premium payment processing, settlement accuracy, and entity‑level financial controls. This role partners with Accounting, Finance, IT, and Operations to ensure Microsoft Dynamics 365 (D365) and integrated payment platforms support scalable, compliant, and auditable premium accounting across multiple legal entities, products, and carriers.

Job Location: Remote - USA

Main Responsibilities:

High‑Volume Premium & Payment Processing

• Support andoptimizeaccounting workflows for high‑transaction‑volume premium payments, including credit card, ACH, and digital payment methods.

• Analyze end‑to‑end payment flows from customer payment through authorization, settlement, fees, refunds, and chargebacks, ensuringaccurateandtimelyposting into D365.

• Partner with Accounting to design andmaintainscalable cash application and exception‑handling processes to support peak transaction periods.

• Support reconciliation of payment processor settlements to bank activity and D365 subledgers,identifyingand resolving timing differences, fees, and failed transactions.

Multi‑Entity MGA Accounting

• Support accounting processes across multiple legal entities, products, and brands within the MGA structure.

• Ensure proper use of company codes, legal entities, and financial dimensions within D365 to support:

• Entity‑level financial reporting

• Intercompany activity

• Carrier and product‑level reporting

• Partner with Accounting leadership to ensure premium revenue, commissions, and liabilities are recorded accurately byentityandin accordance withinternal accounting policies.

Microsoft Dynamics 365 (D365) Enablement

• Serve as the accounting business lead for D365 initiatives supporting high‑volume transactions and multi‑entity accounting.

• Translate accounting requirements into D365 functional designs, including:

• Chart of accounts and financial dimensions

• Posting profiles and subledger structures

• Automated allocations, accruals, and reclass entries

• Partner with IT and vendors to support integrations between payment processors, policy administration systems, and D365, ensuring data accuracy and control integrity.

Controls, Compliance & Risk

• Ensure high‑volume payment and settlement processesmaintainstrong internal controls over financial reporting.

• Identifyand mitigate risks related to:

• Transaction volume scalability

• Data integrity across systems

• Segregation of duties in payment processing

• Support audit and regulatory requirements common to insurance MGAs, including documentation and control evidence.

Data, Reporting & Close Efficiency

• Support improvements to month‑end close processesimpactedby premium volume, payment timing, and multi‑entity reconciliations.

• Partner with Accounting and Finance to enhance reporting related to:

• Premium collections

• Carrier payables and commissions

• Entity‑level andconsolidatedresults

• Identifyopportunities to reduce manual effort and improve close timeliness through automation and process redesign.

Leadership & Stakeholder Engagement

• Act as a trusted advisor to Accounting leadership on system scalability, payment risks, and entity structure impacts.

• Facilitatecross‑functional working sessions with Accounting, IT, Operations, and external vendors.

• Mentor junior analysts and promote consistent business analysis standards.

Basic Qualifications:

• 5+ years of experience in business analysis, accounting operations, or finance transformation.

• Experience supporting high‑volume financial transactions, preferably premiumpaymentsor customer billing environments.

• Experience working within a multi‑entity accounting structure, ideally in an insurance MGA or financial services organization.

• Hands‑on experience with Microsoft Dynamics 365 Finance (or similar ERP systems).

• Experience supporting or integrating payment processors, including settlement, fees, refunds, and chargebacks.

• Strong understanding of accounting principles, month‑end close, reconciliations, and financial controls.

• Strong understanding of high‑volume payment processing and accounting implications.

• Knowledge of multi‑entity ERP design, including legal entities and financial dimensions.

• Proficiencywith SQL for data analysis, validation, and reporting.

• Ability to design scalable, controlled solutions that support growth and transaction spikes.

• Strong analytical, documentation, and stakeholder facilitation skills.

• Excellent attention to detail with a control‑ and compliance‑focused mindset.

#petplace

#LI-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)