Job Description

Partners with sales, product and other stakeholders to define, develop, improve and implement customer-focused engagement and service delivery processes. Analyzes, interprets and documents customer requirements and works to ensure DN delivery processes are applied, adapted and executed to ensure an effective and high quality response. Conducts process fit / gap analysis, identifies and estimates change requests and guides stakeholders in coordinating requirements and process application.

• Provides Business Analysis support for a defined customer group or product area.
• Works with sales, product Business Analysis team members to understand customer requirements and help align internal processes to ensure effective solution delivery.
• Supports process implementation as assigned, including: Contributing to pre-sales workshops, documentation and related activities.
• Assisting with sales bids by demonstrating product and domain understanding.
• Identifies the requirements end-to-end and ensures mitigation throughout the sales bid and project delivery.
• Lead project Business Analysis process, change management, improvement and application by: Assisting in the analysis of business processes, needs and problems.
• Gathering data to elicit new business and functional requirements (for low complexity subject areas).
• Supporting standardization through the use of Solution Blueprints and/or pre-defined process books as the basis for fit / gap analysis.
• Gathering and consolidating change requests.
• Preparing requirements for presentation to Product Management, Solution Blueprint and Infrastructure teams.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 4-6 years of Business Analysis experience for retail segment, fuel and convenient store as plus.
• Cloud and API driven process is consider as a plus
• Good business English skills (Written and spoken).

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations