Job Description

Job Title: Senior Business Analyst

Location: Shanghai, China

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.

About SN Digital

Over the past few years, Springer Nature has grown rapidly with SN Technology and SN Digital being a key contributor to our business goals. SN Digital is structured in Domains aligned with the business, with the aim to address scalability issues by uniting teams with a similar goal or focus to work together.

Domains operate as a “network of teams” with a high degree of empowerment, strong communication, and rapid information flow. Teams within the Domain still have the same autonomy and responsibilities but are part of a wider ‘network of teams with a shared responsibility to collaborate and pull in the same direction. The team is not only working towards the betterment of the team’s products or services, but in doing so they are also working towards achieving the goals of the Domain.

About the Role

We are seeking a proactive and experienced Senior Business Analyst to join our growing China Tech Hub. You will play a key role between Engineering team and Product team with your great knowledge of SN systems and engineering practice.

Based in our Shanghai office, you will collaborate with cross-functional teams across China and Europe, and be part of China Tech Hub, work with the local team and vendors in China.

As part of an Agile product team, day-to-day, you will:

• Engage in and/or facilitate ceremonies such as our daily stand-ups, planning, prioritisation and steering sessions, story kick-offs, collaborative analysis and design workshops, showcases to internal customers and regular retrospectives.
• Work with our many and varied stakeholders to understand, analyse and scope new work.

Support your team members in problem-solving activities to remove blockers and complete agreed-upon work.

Role Responsibilities

• Work with stakeholders to understand our goals & vision, and identify business needs
• Orchestrate collaboration within the team and externally with business stakeholders
• Communicate to the development team how the requirements are aligned with the business needs and “big picture” goals and vision
• Collaborate and provide business analysis support to the product manager, business sponsors, SMEs and the team during development
• Unearth the root cause(s) of pain points, and validate business opportunities and problems
• Prioritise competing demands and obtaining buy-in from stakeholders
• Map, analyse and validate information flows within a complex organisational setting
• Plan, organise and lead workshops that generate ideas and resolve problems
• Champion business analysis best practices and principles within the BA community
• Challenge and influence decisions; focusing on customer and business value
• Monitoring, tracking and communicating progress and issues relating to the project as a whole
• Capturing information in teams Jira and ensuring they are kept up to date

Experience, Skills & Qualifications:

• You are able to quickly gain context of your product and user space and how it fits into the bigger picture of the programme landscape.
• You are proactive, self driven, make yourself useful, pull information and don't wait to be asked, seek advice when unsure.
• You like working in a collaborative team where there is collective responsibility for the product.
• You can demonstrate experience in working successfully with teams to deliver software in an agile manner.
• You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.
• You will have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives.
• You have proven experience in managing and resolving conflict with stakeholders.
• You can use available data to inform decisions, and build better products.
• You will have a strong focus on high-quality customer experience and sustainable solutions.
• You proactively identify pain points and openly address any form of gaps.
• You can demonstrate the outstanding analytical ability to solve complex problems.
• Have experience working in a dynamic and collaborative environment.
• You use your drive, creativity and initiative to move the team forward.
• You have experience in driving continuous improvement and innovation across teams.
• You are intellectually curious and motivated - constantly looking for more context.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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