Job Description

At SPAR, we help clients scale and grow by delivering cutting-edge Salesforce solutions that improve both Customer and Employee experiences. Our consulting practice is expanding rapidly, serving as a trusted partner for complex solutions across Health & Life Sciences, Contact Centers, Field Service, and emerging AI technologies including Agentforce and Data Cloud.

We are seeking a Senior Business Analyst who combines strategic thinking with hands-on business analysis expertise. This role is central to shaping and delivering requirements that ensure measurable business impact and long-term client success.

The Senior Business Analyst (BA) serves as the bridge between business needs and Salesforce solution delivery. This role requires expertise in eliciting, documenting, and managing requirements while collaborating with stakeholders and development teams. The ideal candidate will demonstrate consultative leadership, understanding of the business process, strong communication, and the ability to manage requirements across both Agile and strict SOW-driven environments.

KEY RESPONSIBILITIES:

Business Analysis & Requirements Management

• Gather, analyze, and document Salesforce-specific business requirements, ensuring clarity and completeness.
• Develop user stories, epics, acceptance criteria, and process flows aligned with Salesforce best practices.
• Gather explicit requirements while probing into underlying business needs, consistently asking “why” behind requests.
• Ensure requirements emphasize standard Salesforce functionality before considering custom development.
• Maintain requirements traceability from discovery through delivery and UAT.

Stakeholder Engagement & Communication

• Lead workshops, discovery sessions, and backlog refinement meetings to align on scope.
• Collaborate with clients, architects, developers, and delivery leads to clarify needs and feasibility.
• Proactively communicate risks, dependencies, and requirement gaps with stakeholders.

Agile & Project Collaboration

• Actively participate in Agile ceremonies (planning, stand-ups, refinements, retrospectives).
• Partner with developers and testers to ensure stories are clear, testable, and aligned with Salesforce capabilities.
• Support SOW-driven projects by aligning deliverables directly to contractual commitments.

Solution & Process Evaluation

• Validate Salesforce solutions through UAT, ensuring they meet business needs and enhance user adoption.
• Analyze processes, identify optimization opportunities, and recommend Salesforce-native improvements.
• Provide UI/UX input, leveraging standard usability practices to enhance adoption.

Documentation & Deliverables Quality

• Create high-quality deliverables: BRDs, FRDs, user stories, wireframes, process flows, acceptance criteria.
• Independently produce wireframes and diagrams to reduce reliance on others.
• Ensure documentation supports smooth handoffs and knowledge transfer.

Training & Adoption Support

• Develop and deliver training materials, FAQs, and enablement content for end users.
• Conduct user training sessions and support post-go-live adoption.

Continuous Improvement & Leadership

• Stay current on Salesforce releases and best practices to enhance consulting recommendations.
• Mentor junior BAs and contribute to internal knowledge-sharing.
• Act as a trusted advisor by balancing agility with contractual precision

What Success Looks Like:

Success in this role is defined by the ability to:

• Deliver clear, testable, and high-quality requirements that enable smooth solution delivery.
• Build trusted relationships with clients and delivery teams through proactive communication and leadership.
• Serve as the primary source of clarity for requirements, minimizing rework and ambiguity.
• Demonstrate agility in working across multiple engagements while ensuring contractual compliance.
• Consistently support client adoption and realization of business value from Salesforce solutions.

Requirements

• 8+ years of experience in the software development life cycle, with 6+ years as a Business Analyst.
• Experience in a consulting environment with SOW-based engagements.
• Strong knowledge of Salesforce Sales and Service Cloud; exposure to Health Cloud or other healthcare-related domains preferred.
• Proven ability to create BRDs, FRDs, process maps, UML diagrams, and user stories independently.
• Strong facilitation, UI/UX awareness, communication, and stakeholder management skills.
• Salesforce certifications (Admin, Business Analyst, or Cloud Consultant) preferred.
• Bachelor’s degree in Business, Information Systems, or related field.