Job Description

• Flexible location: Auckland or Wellington
• Strong focus on learning, development, and career progression
• Fulltime 24‑ month fixed‑ term contract (Monday to Friday, 40 hours)

He whakamārama mo te tūranga mahi | About the role:

This is not a traditional Business Analyst role.

As a Senior Practitioner within KiwiRail’s Design & Analysis Practice, you will operate at the intersection of strategy, operations, customer experience, and technology. Your focus will be on helping KiwiRail solve complex business problems by leading discovery, designing end-to-end services and processes, and providing clear, evidence-based recommendations that drive meaningful outcomes.

You will work closely with senior leaders, operational teams, and delivery specialists to understand how our business operates, identify opportunities for improvement, and shape future-state services and ways of working.

This role is ideal for someone who enjoys ambiguity, thrives in complex operational environments, and is passionate about understanding problems deeply before jumping to solutions.

What you'll be doing

You will:

• Lead structured discovery activities to define business problems, opportunities, and desired outcomes
• Facilitate workshops and engagement sessions with stakeholders ranging from frontline teams through to senior executives
• Analyse and redesign end-to-end business processes and services
• Develop service blueprints, customer journeys, process maps, and future-state operating models
• Identify root causes, risks, constraints, and opportunities across people, process, technology, and data
• Translate complex findings into concise, decision-ready insights and recommendations
• Conduct options analysis and support investment and strategic decision-making
• Partner with business and technology teams to shape practical, sustainable solutions
• Apply continuous improvement, Lean, and process optimisation techniques to improve business performance
• Produce executive-level artefacts that support alignment, governance, and decision-making

Ngā pukenga e rapu nei mātou | What you will bring:

We're interested in people who are naturally:

Curious – You seek to understand problems deeply before proposing solutions.

Engaging – You can build credibility with frontline teams, operational leaders, and executives alike.

Focused – You can cut through complexity, identify what matters most, and help others align around it.

Galvanising – You bring people together around a shared understanding of a problem, creating momentum, alignment, and commitment to change.

You'll also bring:

• 7+ years' experience in Business Analysis, Service Design, Process Design, Continuous Improvement, or a related discipline
• Strong experience leading discovery and working in ambiguous or early-stage problem environments
• Demonstrated capability in process design, service design, customer journeys, and business problem definition
• Experience facilitating workshops and influencing senior stakeholders
• Strong analytical and critical-thinking skills with the ability to develop options and recommendations
• Experience working in large, complex organisations or operational environments
• Familiarity with process modelling approaches such as BPMN, SIPOC, value stream mapping, and service blueprints
• Understanding of technology delivery approaches and how business and technology outcomes connect
• Excellent communication, visualisation, and storytelling skills

Nōu te rourou | What’s in it for you:

• Competitive salary plus a 4% employer KiwiSaver contribution
• Staff-discounted Southern Cross medical insurance
• Discounts with a range of retail partners
• Discounted staff travel across the KiwiRail network
• Access to the NZ Rail Staff Welfare Trust, including holiday homes nationwide and wellbeing support
• Opportunities for professional development and career progression within KiwiRail

Kua rite, kia rite | Ready to Make a Difference?

If you’re ready to help strengthen the database platforms that support KiwiRail’s operations, we’d like to hear from you.

Apply today and join us in building Stronger Connections for a Better New Zealand.

Rā aukati | Applications close: 26 June 2026 (unless filled sooner)

Applications will be reviewed after the advertising period has ended

Successful candidates must pass a pre-employment medical and drug screen

Applicants must hold New Zealand residency or citizenship

KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences because together we are stronger.