Job Description

Purpose of the Job

As Senior Brokerage Manager, you will lead and oversee the Customs Department based in Dublin, with overall responsibility for the end-to-end operations of the centralised customs team based in Dublin. This includes ensuring the effective management of import arrivals, customs clearance, export departures, transit activities, and customs compliance.

You will provide leadership and direction to a structured team of managers, supervisors, and team leaders, ensuring that robust, efficient, and fully compliant processes are implemented, maintained, and continuously improved. Working collaboratively across the business, you will act as a key point of escalation, providing guidance, technical expertise, and support on customs matters while maintaining strong relationships with Revenue, HMRC, Transit Offices, and customs authorities and partners across the EU.

A core aspect of the role will be to develop and strengthen the capability of the customs team through coaching, training, and ongoing support, fostering a high-performance culture while ensuring the highest standards of compliance and service delivery are consistently achieved.

As a member of the management team, you will actively participate in management meetings and contribute to wider business objectives, including organisational development, company culture, operational excellence, business growth, and strategic planning initiatives.

Job Description

Main Duties and Responsibilities:

• Support the declarations team with any queries that they may have through either knowledge or research.
• Ensure customs compliant processes are in place and adhered to by the customs and operational teams.
• Develop and maintain a trust-based and effective relationship with customs authorities in all regions.
• Anticipate risks and delays, identify solutions, and implement actions when required to support the fast paced operation, while keeping the management team and stakeholders informed.
• Identify and implement process change to drive continuous improvements
• Develop, analyse, and present KPIs to identify trends, gaps and areas of improvement.
• Collaborate with Customs Operational teams in Ireland and the UK to develop efficient processes and improvements on ways of working.
• Support the growth or our brokerage team, developing robust processes and procedures.
• Attend Customer meetings and reviews, providing support in customs related matters.
• Work with the sales team and develop the skills to help promote and sell the brokerage product.
• Lead new system testing, roll outs and training.
• Ensure the business is constantly compliant with all Customs and HMRC processes and any changes to legislation are implemented throughout the business.
• Develop the customs management team, leading by example to set the standards, boundaries, and expectations for the department.
• Support the Customs Compliance Manager as required, ensuring AEO status and general compliance is maintained to a high level.
• Support and advise customers on all import / export requirements.

Team Management:

• Manage and support the Customs team, via your team leads / supervisors, in day-to-day duties and activities
• Manage holidays, absences, and rosters for your team
• Identify training requirements, schedule, and ensure all is signed off and filed onto the BMS
• Manage and monitor team performance and output, using the generated daily and weekly figures produced to compile reports actionable reports and identify trends
• Work with the BIE team to streamline the existing processes and data flows to the Team
• Liaise with HR on staff vacancies and staff development requirements, and escalate concerns or issues as necessary
• Ensure team probationary appraisals, scheduled reviews and KPI setting are conducted in a fair and consistent manner
• Manage the on-boarding and successful team integration of new starters

Job Requirements - Experience and Education

• 3+ years team management experience
• Strong people management and delegation skills
• In depth knowledge of customs clearance requirements and procedures
• Strong knowledge of customs systems, requirements, and query resolution.
• Possesses a positive outlook, promoting constructive responses to the challenges of work within their team
• Proactive and responsible, taking personal ownership of role
• Excellent Communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Excellent understanding of supply chains and of the freight forwarding arena
• Strong organisation and communication skills
• Collaborative approach to problem solving
• Exceptional attention to detail, awareness of deadlines and time management

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Communication Skills

Problem Solving

Regulatory Compliance

Operational Excellence

Attention to Detail

Brokerage

Delegation Skills

Growth Mindset

Team Management