Job Description

Welcome to Chargeflow

Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.

Who We're Looking For - The Dream Maker

As a Senior BI Analyst at Chargeflow, you will own the company’s BI layer end-to-end—turning business questions into trusted metrics, decision-ready dashboards, and proactive monitoring that helps teams move faster with confidence in the numbers.

You will be responsible for the following key areas:

• Metrics & Definitions (Single Source of Truth): Define, standardize, and document KPIs (logic, grain, filters, edge cases) so the company aligns on “what good looks like” and avoids metric drift.
• Dashboard Delivery & Storytelling: Build and maintain accurate, performant dashboards that surface trends, risks, and root-cause signals (not just charts).
• Data Quality & Observability: Implement data quality checks, anomaly detection, and alerting to catch issues before they impact decision-making.
• Stakeholder Partnership: Run a clear BI intake/triage process, manage priorities, and communicate tradeoffs and timelines across Product, Finance, Ops, and Leadership.

Day-to-day activities

• Translate stakeholder questions into metric specs and dashboard requirements.
• QA metric outputs vs sources; investigate discrepancies and drive fixes.
• Build/iterate dashboards and underlying datasets/semantic definitions.
• Maintain KPI glossary/metrics dictionary and publish changes with clear comms.
• Set up and tune monitoring for critical pipelines/metrics; own follow-ups when alerts fire.

Success indicators

• Stakeholders consistently use dashboards as the default source (not spreadsheets / one-off pulls).
• Core KPIs have one documented definition, clear ownership, and stable change management.
• BI requests become faster and more repeatable due to reusable certified assets.
• Data issues are detected proactively, with fewer “surprise” metric regressions.

Requirements

Qualifications:

• Strong SQL (joins, window functions, CTEs, performance reasoning).
• Proven experience owning BI deliverables end-to-end (metrics + dashboards + documentation).
• Strong analytical modeling intuition (facts/dims, grains, joins).
• Ability to communicate clearly with non-technical stakeholders; can push back with data and tradeoffs.
• Ownership mindset and high quality bar for data reliability.

Nice-to-haves:

• Familiarity with B2B SaaS / fintech KPIs (e.g., revenue, churn/retention, cohort analysis).
• Experience with data observability / testing / alerting practices.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.