Job Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our National Human Capital - Benefits team as a Senior Manager. This diverse team of professionals are dedicated to cultivating and fostering our firm’s unique culture and values. As a trusted advisor, you’ll develop, advise, and facilitate best-in-class health, wellness, benefits and rewards programs, ensuring MNP continues to stand out as an employer of choice.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Oversee strategy supporting the day-to-day operational activities of the National Benefits team, providing leadership and guidance to ensure concierge level service for Partners and team members
• Organize and prioritize workload; manage multiple tasks, deliverables, and projects
• Performance coach and provide training with respect to product knowledge, claims experience, amendments, booklet updates and claim issues
• Manage complex benefits and disability claims escalations, raising appropriate issues to internal and external stakeholders and senior leadership as required
• Complete merger and acquisition analysis through interpretation of benefits contracts and plan designs
• Manage pension and benefit programs and services, making recommendations on plan enhancements and efficiencies
• Accountable for timely completion of benefits transactions and records maintenance carried out by the team, ensuring sufficient resourcing and training
• Uphold data integrity in our HCMS, capturing benefit status, enrolments, terminations, and accuracy with premium billing and payroll processing
• Maintain existing process documentation for accuracy and relevance, and contribute to the evolution and development of new ideas and approaches to improve work processes
• Manage vendor relationships and communications as required
• Attend quarterly pension and benefits governance meetings and support related activities
• Leveraged specialized expertise to lead strategic initiatives, as directed
• Develop and maintain relationships with key internal and external stakeholders
• Manage confidential and sensitive matters using discretion and diplomacy
• Maintain flexibility to travel, as necessary

Skills and Experience

• Certified Employee Benefits Specialist (CEBS) designation is preferred
• Minimum eight (8) years of related industry experience with in-depth knowledge of group benefit contracts, benefit products and carriers, pension and savings products, financial mechanisms as well as applicable legislation across Canada
• Demonstrated knowledge of leave of absence case management
• At least Minimum five (5) years of experience leading high performing teams
• Experience within a brokerage, consulting, or carrier environment would be an asset
• Ability to leverage new technologies and familiarity with API integrations
• Advanced knowledge of Word, PowerPoint, Teams, and Excel (including building pivot tables, working in macros, manipulating data from multiple sources to deliver reporting)
• Proven ability to successfully mentor and performance coach team members
• Ability to diagnose and resolve issues with a natural inclination towards customer service
• Ability to speak French and English (written and oral) is considered an asset

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!