Job Description

2439349_Senior Benefits, Leave & Disability Analyst

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented Senior Benefits, Leaves & Disability Analyst to join our Total Rewards team for Cummins Services – HR Operations at Cummins Comercializadora in San Luis Potosí, SLP, Mexico.

Work Modality: Hybrid, 3 days on site, 2 days home office.

In this role, you will make an impact in the following ways:

• Administer disability and leave cases, including Short-Term Disability (STD), Long-Term Disability (LTD), parental leave, and other applicable leave programs, ensuring accurate and timely processing.
• Perform and validate complex benefit and pay calculations, including disability benefits, state leave payments, parental leave payments, workers’ compensation offsets, and other payroll impacts.
• Manage employee inquiries and escalated cases related to disability and leave programs, providing clear, empathetic, and timely guidance throughout the employee’s leave journey.
• Review employee and case data for accuracy and completeness, including approval notifications, pay element entries, deductions, offsets, and other disability or leave-related transactions.
• Perform first-level quality audits to identify data discrepancies, processing errors, and potential compliance risks, and coordinate corrective actions as needed.
• Partners with the Disability team, People Support, HR, Payroll, managers, and external vendors to resolve complex disability and leave cases and ensure effective coordination across processes.
• Investigate and resolve discrepancies by identifying root causes, coordinating with key stakeholders, and ensuring appropriate resolution and documentation of cases.
• Maintain accurate case documentation and records across HR, case management, tracking, and vendor systems to support reporting, controls, and audit requirements.
• Lead continuous improvement efforts by identifying process gaps, analyzing trends, recommending solutions, and driving implementation of process enhancements to improve accuracy, efficiency, compliance and employee experience.
• Serve as a subject matter expert (SME) for disability and leave processes, providing guidance, interpreting policy and process requirements, and supporting capability building across stakeholders.

To be successful in this role, you will need the following:

• Experience in Payroll, Benefits, Leave/Disability Administration or Total Rewards Operations, with responsibility for complex case administration and problem resolution.
• Advanced English proficiency, with strong verbal and written communication skills.
• Strong mathematical and analytical skills, with the ability to perform and validate complex pay and benefit calculations.
• Strong attention to detail and ability to maintain accuracy in a high-volume, fast-paced environment.
• Strong problem-solving and critical-thinking skills, with the ability to investigate discrepancies and identify root causes.
• Customer-focused mindset, with the ability to provide empathetic and solution-oriented support to employees.
• Strong stakeholder management and collaboration skills, with the ability to work effectively with HR, Payroll, employees, managers, and external partners.
• Demonstrate ability to efficiently manage multiple priorities and sensitive employee cases while meeting established timelines.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to learn and navigate HR, case management, and vendor systems.
• Experience analyzing data, conducting audits, and identifying trends or process improvement opportunities.

Preferred:

• Experience with Oracle HCM Cloud and/or ServiceNow.
• Working experience in U.S. disability, leave, and benefits administration.
• Experience supporting Payroll, Benefits, or Total Rewards operations for the United States
• Previous experience working with disability or leave management vendors, such as Unum.

Competencies:

• Process Execution Excellence & Case Management – Accurately and efficiently administers disability and leave processes while meeting service-level expectations.
• Data Integrity & Quality Management – Ensures high levels of data accuracy through quality reviews, audits, and effective resolution of discrepancies.
• Compliance & Risk Management – Consistently executes processes in accordance with company policies, regulatory requirements, and established controls.
• Employee & Customer Experience – Delivers responsive, empathetic, and solution-focused support that contributes to a positive employee experience.
• Stakeholder Partnership & Consultation – Effectively collaborates with People Support, HR partners, Payroll, managers, and vendors to resolve issues and ensure seamless service delivery.
• Problem Solving & Operational Improvement – Proactively identifies process gaps, resolves complex issues, and contributes to continuous improvement initiatives.
• Operational Agility & Workload Management – Effectively manages multiple priorities, complex cases, and changing business needs in a high-volume environment while maintaining quality and accuracy.
• Subject Matter Expertise & Knowledge Sharing – Serves as a trusted subject matter expert for disability and leave administration, providing guidance, training, and knowledge transfer to stakeholders and team members.

Education, Licenses, and Certifications:

Bachelor’s degree in Accounting, Business Administration, Human Resources, or a related field.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.