Job Description

Your main aim will be to bring great experience to customers and passionately inspire consumer loyalty to Sephora, aiming to fulfill Sephora Vision. Furthermore, you will also be expected to diligently execute store operations, provide support and feedback to Beauty Advisorsto deliver store performance target, sales and conversion rate while fulfilling operational duties

You will shine here if you enjoy…

Customer services

• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine-tune their service skills
• Be a resource for Beauty Advisors in dealing with complex customer service situations
• Be a Sephora Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers

Store performance and monitoring

• Be aware of store sales and KPI targets, as well as team performance targets, take ownership over them and effectively use all available store resources to meet or exceed them

• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success

Self/team management:

People development

• Collaborate productively and respectfully with team members

• Make yourself available to support other team members when needed

Training

• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)

• Complete all applicable training programs and effectively apply the learning on the job

• Seek coaching and learning opportunities to continually improve your performance

Store management:

Merchandising

• Execute and maintain established Visual Merchandising and In-Store Communication standards

Operations

• Adhere to all established policies and procedures

• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor

• Complete cash register transactions quickly and accurately

• Minimize loss in both, the stockroom and the sales floor

• Perform all store operations in a safe, effective and efficient manner

We would love to hear from you if…

• Thai National with a Minimum secondary school education
• Service minded

• Team player who enjoys working with others

• Excellent communication skills
• Minimum 12 months’ work experience in a beauty/fashion customer and commercial-focused retail environment
• Advanced selling experience
• Good product, retail and industry understanding
• Basic MS Office proficiency