Job Description

Position Objective:

To represent the brand by maximizing sales through exceptional customer service, extensive product knowledge, and leadership within the store. The Senior Beauty Advisor serves as a role model for junior team members while driving key sales initiatives and ensuring operational excellence.

Key Responsibility:

Product Expertise & Selling

• Possess in-depth knowledge of various cosmetics products and accessories.
• Demonstrate excellent makeup application and selling skills to meet customer needs.
• Provide personalized product recommendations and link specific products to customers' preferences.

Customer Service

• Identify customer requirements and deliver exceptional customer service that fosters loyalty.
• Greet customers warmly and assist them in selecting the right products, ensuring an enjoyable shopping experience.
• Convert window shoppers into buyers by engaging with them proactively.

Store Operations

• Ensure stock is well displayed and laid out according to store standards, contributing to an inviting shopping environment.
• Maintain vigilance and security in the store at all times.
• Handle Point of Sale (POS) transactions, including cash, credit card, voucher payments, and issuing receipts or refunds.
• Tally cash and balance the register at the beginning and end of shifts.

Leadership & Brand Representation

• Act as a brand ambassador, representing the brand with updated product knowledge and professional presentation.
• Support junior team members by providing guidance and coaching to ensure consistent service standards.
• Minimize stock loss through proper handling and security awareness.

Housekeeping & Visual Merchandising

• Ensure the highest standards of housekeeping are maintained.
• Support visual merchandising efforts by adhering to standard layout norms for product displays.

Loyalty & Promotions

• Promote the company's loyalty program to drive repeat business.
• Stay updated on various brands within the group for cross-selling opportunities.

Inventory Management

• Record inventory movement (inward/outward) and maintain accurate inventory reports.

Flexible Scheduling

• Be available for extended hours during sales or festive periods, as needed.

Desired Experience:

For a Senior Beauty Advisor, the ideal years of experience typically ranges from 3-5 years of experience in the beauty industry, with a strong understanding of cosmetics, skincare products, and customer service excellence. Proven experience in selling beauty products, makeup application, and handling store operations. Experience leading or mentoring junior staff is preferred.