Job Description

START YOUR JOURNEY WITH US

Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.

Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.

Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

LOVE WHAT YOU DO EVEN MORE

At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.

We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

• A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
• Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
• Competitive salary and benefits, including on-property accommodation and full-board meals.
• Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools, resources, and support you need to excel every day.

OUR EXPECTATIONS FROM THE ROLE:

JOB SUMMARY

Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keeping bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
• Number of Direct Reports – 02
• Titles of Direct Reports – Team Leader, Restaurant Manager

CANDIDATE PROFILE

Experience:

• At least 2 year of related work experience in five star hotel.

Skills and Knowledge

• Team Work
  • Customer Service Orientation
  • Diversity Relations
  • Interpersonal Skills
  • English Language Proficiency
  • Listening
  • Applied Reading

Education or Certification

• High school diploma or equivalent
  • Bartender Certificate

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
• Notify management of maintenance repairs issues.
• Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
• Assist your and other departments when needed to ensure optimum service to guests.
• Follow property key policies, including checking out and returning keys to appropriate departments.

Assists Management

• Ensure staff is working together as a team to ensure optimum service to guests.
• Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating

• Thank every guest upon departure and wish them a fond farewell.

Closing

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Check with captain or supervisor before leaving at end of shift.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• Complete bottle transfer slips and distribute accurately.

Beverage/Coffee Cart

• Inspect the cleanliness and presentation all china, glass, and silver prior to use.
• Drain, clean, and fill ice bin.

Cash/Bank Handling

• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Process all payment methods in accordance with Accounting procedures and policies.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Count bank at end of shift.

Steps of Service

• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws.
• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures.

Wine/Sommelier

• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.

Bartending

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Communicate last call at designated closing time to guests.
• Check quality and set up designated bar stock and supplies by using checklist.
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.

Stock and Supplies

• Check quality and quantity of all stock and supplies using checklist.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law