Diabolocom

Senior Backend Software Engineer, Core Squad

Diabolocom  •  Paris, FR (Onsite)  •  5 months ago
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Job Description

About DiabolocomDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative, cloud-based contact center solution leverages AI-driven technologies to optimize the customer experience. We empower Customer Service and Sales teams to handle inbound and outbound interactions seamlessly across multiple channels, ensuring premium voice quality, real-time analytics, and robust global scalability.
Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. With offices in Europe, the USA, Brazil, and the UAE, and 350+ clients operating in 60+ countries, we are constantly evolving and seeking talented individuals to join our team.
In the context of our exponential growth, we are strengthening our internal engineering team and opening a Senior Backend Software Engineer position in our Core Squad.
About the Core SquadThe Core Squad is responsible for the design and development of all key entities of our product, ensuring proper interaction between other squads and services. We also realize the isolation of entities within our application to achieve the convenience of large customers.
As part of the Core Squad, you will: Design, build, and optimize back-end services for data gathering, processing, and delivery. Ensure high-quality engineering practices with thorough test coverage, robust metrics, alerts, and clear documentation. Define and maintain service contracts to ensure seamless communication between systems. Work closely with the product team to align technical solutions with customer needs.
Technical Stack: Languages: Java, Kotlin Framework: Spring Boot Database: PostgreSQL Message Broker: RabbitMQ Caching: Redis Containerization: Docker
Our team currently consists of: 3 QA engineers 2 backend developers 2 frontend engineers (shared between two teams) 1 team lead
What We’re Looking For:10+ years in software development within product-focused companies, with at least 5+ years working extensively in Kotlin (preferred) or JavaExperience working with relational databases (PostgreSQL preferred).Experience in designing and implementing effective distributed systems. Ability to make architectural decisions and evaluate their impact on system performance, scalability, and reliability.Strong autonomy and leadership potential, with a willingness to grow into a lead role.Comfortable working with and improving an existing codebase.Strong engineering culture, attention to the details, business-centric mindset.
What We Offer: A collaborative and innovative team environment. The opportunity to work on cutting-edge distributed communication systems. Career growth opportunities within a fast-growing global company. Flexible work arrangements and remote work options.
Recruitment Process: Technical challenge on HackerRank platformIntro call with a Talent Acquisition ManagerLive coding challenge Design interview through screen sharing with our Lead Software EngineerFinal interview with Alexander, our Head of Software EngineeringAt Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.
Diabolocom

About Diabolocom

For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights.

From real-time call transcription to satisfaction analysis and next-best-action guidance, our AI Assistant seamlessly integrates into every customer interaction, driving faster resolutions. What sets Diabolocom apart is our native AI for CX combined with full telecom services, creating a unique solution for hyper-customized customer interactions and telephony management. By automating the mundane, your teams can focus on what matters: winning customer loyalty and driving growth.

We seamlessly integrate with leading CRMs like Salesforce, Oracle, and Microsoft, giving your teams complete visibility into every conversation and enabling you to accelerate business growth.

That’s why industry leaders like Mitsubishi Electric, Nikon, Mantrac Group, and Brinks trust Diabolocom to deliver exceptional customer experiences that set them apart. Our AI-driven platform reduces post-call processing by 97% and slashes churn by 12%. The result? More satisfied customers and a more proactive, agile team.

Ready to challenge the norm? Join global brands transforming customer relationships in over 60 countries with Diabolocom.

Learn more about Diabolocom: https://www.diabolocom.com/

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Paris, FR
Year Founded
2005
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