Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).
NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.
NFF, Inc. is seeking an AWS Connect Developer for one of its premier DC customers. Duties and Responsibilities: The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives. Key Responsibilities: 1) Design and Configuration:a) Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routingbased on business requirements.b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactionswithin Connect contact flows.c) Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles. 2) Metrics and Reporting:a) Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.c) Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor. 3) Outbound Campaigns and Surveys:a) Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.b) Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts. 4) Integration and Optimization:a) Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.b) Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center. 5) Security and Compliance:a) Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with relevant security controls.b) Apply appropriate change control and configuration management processes for all modifications to the production environment. 6) Troubleshooting and Support:a) Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.b) Implement system revisions to maintain and improve overall performance.
Qualifications:
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
NFF is an Equal Opportunity Employer.
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Since 1996, Networking For Future, Inc. (NFF) has been engineering the backbone of mission-critical systems for government and enterprise clients. With headquarters in Washington, DC, we provide expert technology consulting and design-build solutions that solve complex challenges and deliver measurable real-world results.
Our expertise includes solutions for Artificial Intelligence Enablement, Data Center & Cloud, Intelligent Networks, Secure, Connected IoT Technologies, Professional and Managed Services, Workforce Solutions and Zero Trust Strategies. NFF leverages a strategic portfolio of over 200 industry-leading technology brands to deliver precisely tailored solutions that align with each client’s unique requirements and mission objectives.
We are an accomplished technology consulting firm with a proven track record of delivering innovative, high-performance IT solutions to clients across government and commercial sectors. What sets us apart is our foundation as a hands-on, technically driven organization backed by deep industry partnerships and a broad portfolio of certifications – at both the company and individual levels. This combination of experience and credibility allows us to respond with confidence and precision to complex technical challenges.
Our greatest strength is our people. We are seasoned technologists who embrace a culture of innovation and continuous learning. We believe that meaningful solutions are built through collaboration, and we view every challenge as an opportunity to evolve – transforming problems into partnerships that deliver long-term value. This mindshapes how we work: we hire top talent, provide them with the resources and mentorship they need to thrive, and recognize and reward excellence at every level. Our teams are empowered to lead with insight, deliver exceptional service, and build trusted relationships with every client.
