Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
The Regional Operations team plays a critical role in enabling safe, reliable, and scalable data center operations across the portfolio, ensuring consistent service delivery and operational performance for Vantage customers. Operating across multiple sites, the team provides the governance, systems, and operational frameworks required to maintain the health and integrity of infrastructure environments.
With deep expertise in mission critical operations, Regional Operations integrates engineering, service management, and operational support functions to drive consistency, performance, and continuous improvement. Responsibilities include establishing standardized operating practices for new and existing facilities, overseeing maintenance and capacity strategies, optimizing performance across sites, and ensuring effective response and recovery from unplanned events through coordinated regional support
Vantage's Critical Facility Operations teams manage our buildings and deliver best-in-class data centre services to our customers. At the front line are Critical Facility Engineers, responsible for the safe operation of critical electrical and mechanical infrastructure — work that demands deep operational knowledge and genuine fluency in service; change, incident and problem management. We are seeking a technically minded, organised and detail-oriented analyst to lead and govern the APAC Operations Service Management program across all three disciplines. The position is pivotal: it ensures every infrastructure change across our APAC data centres is executed with precision and transparency, and that every significant incident converts into a defensible root cause analysis and a corrective action that genuinely closes. You will be the regional focal point for governance, risk mitigation and compliance across our mission-critical environments.
You will own the change lifecycle end to end across all APAC sites — submission, approval, execution and post-change review — applying the Level of Risk (LOR) framework to classify changes and confirm that mitigation is proportionate and in place. The mandate extends equally to the post-event side: progressing the Problem lifecycle in ServiceNow, driving RCA (Root Cause Analysis) and Review completion against agreed service levels, holding the standard on record integrity across priority, Configuration Item and resolution coding, and maturing the APAC Known Error Database toward permanent engineered solutions. Success depends on close partnership with Site Operations, Engineering, Reliability and Customer teams, supported by training delivery, workflow optimisation and contribution to the APAC drill programme. You will also sustain audit readiness across change, incident and problem records, and produce the regional KPI and trend reporting on risk levels, RCA quality and corrective action closure that leadership relies on.
Success in this role will be demonstrated by:
Ideally you will have these skills, qualifications, and characteristics:
You will thrive in this role if you bring a sharp eye for detail alongside a practical, outcome-focused mindset, and if you can uphold a high standard even when delivery pressure is on. It calls for confidence and conviction: schedules are tight and requesters move fast, so your value comes from being the person others trust to hold the line and get the documentation right. In return, you gain regional scope, direct visibility with VP-level stakeholders, and a clear pathway into broader service management.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage is an Equal Opportunity Employer.
Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across five continents in North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
