Job Description

A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?

The Senior Automation and AI Engineer will play a key role in shaping Gamma’s next phase of automation, AI adoption and systems integration. The role will focus on building secure, scalable solutions that improve productivity, reduce manual effort and support better service delivery across the business.

A core part of the role will be owning and improving integrations between key platforms, including Dayforce, Freshservice and Microsoft 365, using APIs, automation and modern engineering practices to keep business processes connected and reliable.

This role reports into the IT Engineering Manager.

What will you be doing day-to-day?

Here are a few examples of what you could be involved with:

• Lead and mentor Automation Engineers and Solutions Engineers, providing technical direction on solution design, development standards and safe delivery.

• Design, build and support automation, AI-led solutions, intelligent workflows and integrations with business systems.

• Develop secure and maintainable solutions using tools such as Microsoft Copilot Studio, Power Automate, APIs, PowerShell, Python and Microsoft 365 technologies.

• Implement testing, review and release practices to ensure solutions are reliable, accurate and fit for purpose.

• Ensure engineers follow agreed engineering standards, governance controls and best practice for solution development.

• Work with technical and non-technical stakeholders to shape requirements, explain solution options and agree practical delivery plans.

• Stay up to date with emerging AI, Microsoft Copilot, automation, API and integration technologies.

What you’ll bring

You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:

• Degree in Engineering, Computer Science, IT, AI, Data, Automation or a related field, or equivalent practical experience.

• Experience designing and supporting automation, workflows and integrations within Freshservice, sandbox and live environments.

• Proven experience in automation engineering, AI solution development, Copilot Studio, Power Platform or a similar technical role.

• Experience leading technical initiatives, mentoring engineers and managing delivery across automation, AI or service improvement projects.

• Proficiency in programming and automation technologies such as PowerShell, Python, APIs, Power Automate and Microsoft 365 services.

• Experience creating AI agents, intelligent workflows and reusable automation patterns using Microsoft Copilot Studio, Power Platform or equivalent technologies.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork abilities.

• Knowledge of AI governance, responsible AI principles, security standards, data protection and regulatory requirements.

• Familiarity with machine learning, generative AI, AI agents, Copilot solutions and emerging Microsoft AI capabilities.

• Relevant certifications or ongoing learning in automation, Microsoft Power Platform, Microsoft Copilot, AI governance, security or related fields would be beneficial.

What do we offer you?

• 25 days annual leave + birthday

• Subsidised private medical insurance

• 5.1% matched pension contributions

• Enhanced parental leave

• Life assurance and Income protection

• Share save and incentive plans

• Electric Vehicle and Cycle scheme

• Employee discounts

• Volunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

This role is hybrid 3-day onsite from either our Manchester or Newbury office.

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.

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