Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.

Job Overview and Responsibilities

This role supports the UA Corporate Internal Evaluation Program (IEP) which is based upon FAA Advisory Circular 120-59b, UA Corporate Business Manual (CBM), ISO 9001:2015, IATA Operational Safety Audit (IOSA), IATA Safety Audit for Ground Operators (ISAGO) and Department of Defense (DoD) guidelines. Conducts safety and quality reviews of company systems and programs; international, domestic, and regional code-share partners and evaluates the effectiveness of all UA operating divisions compliance & conformance to standard operating policy, procedure and regulatory requirements.

Quality and Safety Oversight Program

• Plans and conducts assessments and audits across all airline operating divisions to evaluate operational performance; the design and effectiveness of manuals, programs, policies, procedures, and quality control functions; regulatory compliance; adherence to company documentation standards; and risks to personnel, facilities, or equipment.
• Conducts oversight and safety assurance activities required by the Corporate Business Manual (CBM) and Corporate Safety Management System (CSMS) Manual in accordance with Internal Evaluation Program Manual (IEPM) procedures.
• Conducts Joint Quality Reviews (JQRs) with the FAA and supports IOSA, DoD, ISAGO, and other third-party quality and safety reviews.
• Performs special-emphasis analyses in response to recurring IEP discrepancies, FAA enforcement actions, and operating division requests.
• Evaluates root cause analyses for accuracy, completeness, and effectiveness; facilitates corrective action development for nonconformance with company policies, procedures, or regulatory requirements; and tracks commitments through implementation.
• Evaluates the effectiveness of corrective actions, mitigation strategies, and action plans, including those associated with safety investigations.
• Prepares and presents reports to operating division senior leaders summarizing assessments, observations, and findings.
• Supports oversight of international and domestic code-share partners, United Express carriers, and business partners/vendors.
• Plans and implements continuous oversight of code-share affiliations in accordance with DOT/FAA Code-Share Safety Program requirements and corporate policies.
• Plans and conducts quality and safety reviews of international and regional partners.
• Prepares written reports documenting partner and vendor assessments and observations.
• Leads required manual reviews and authors associated review documentation.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in technical, safety, aviation related discipline or equivalent work experience
• 2+ years experience with a major passenger, cargo, regional carrier or military equivalent in
• Flight Operations, Inflight, Dispatch, Maintenance, Cargo, or Airport Operations
• Experience in quality, safety, or regulatory operations
• Working knowledge of pertinent Federal Aviation Regulations (FAR), FAA Advisory Circulars, IOSA
• Standards and Recommended Practices (ISARPs), ISO 9001 standards, Operations Specifications (Ops Specs), and Department of Defense (DoD) Quality and Safety requirements
• Strong interpersonal, verbal and presentation skills
• Ability to travel up to 60% as needed
• Physical ability to walk long distances and stand for long periods of time
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Professional certification in quality or safety
• FAA Airman Certificate (i.e. Pilot, Mechanic, Dispatcher, or Flight Attendant) desired
• Technical manual writing skills
• Background in Social Science and /or Human Factors helpful
• Quality management / auditing background
• Previous supervisory experience a plus
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security

The base pay range for this role is $81,795.00 to $106,602.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com