An equivalent combination of education, training, and experience thatdemonstratesrequired knowledge, skills, and abilities may be considered.

Education:

• Bachelor’s degree from an accredited college.

Experience:

• At least five (5)years of experience intheaudio-visual systems, collaboration technologies,or unified communications 

Preferred Qualifications:

• Experience with collaboration technologies (e.g.,WebEx, Microsoft Teams, or similar platforms)

• Experience with audio-visual equipment and related systems (e.g., Crestron, Logitech, Poly, or comparable technologies)

• Experience with audio-visualindustry standards and developing technologies and practices. 

Knowledge:

• Advanced knowledge of audio-visual system design, integration, and lifecycle management (including signal flow, acoustics, and video distribution)

• Knowledge of collaboration platforms and hybrid meeting technologies (e.g., Microsoft Teams, streaming/broadcast integrations, meeting management systems such aseScribe)

• Knowledge of networking fundamentals as they relate to AV systems (IP-based AV, bandwidth considerations, QoS, and device connectivity)

• Knowledge of industry standards, best practices, and emerging trends in AV and unified communications (e.g., AV-over-IP, interoperability standards)

• Knowledge of procurement processes, including RFP development, vendor evaluation, and contract coordination in a public sector environment

• Knowledge of troubleshooting methodologies for hardware, software, and integrated AV systems

• Knowledge of computer programs and hardware. 

• Knowledge ofservice and/or help desk ticketing software (ie ServiceNow, Cherwell, etc.) and task management software. 

Skills:

• Skill in diagnosing and resolving complex AV system issues in real-time, particularly intime-sensitive environments such as Council meetings and public broadcasts

• Skill in configuring, integrating, andoptimizingaudio-visual and collaboration technologies across multiple facilities

• Skill in supporting live hybrid meetings, including managing multimedia content, presentation tools, and participant experience across in-person and virtual platforms

• Skill in project coordination, including planning, implementing, and standardizing AV systems and processes

• Skill in collaborating with cross-functional teams (IT, media/broadcast, clerks, and external vendors) to deliver seamless AV experiences

• Skill in documenting system configurations, processes, and standards to support consistency and scalability

• Skill in communicating technical concepts effectively to non-technical users, including elected officials and staff

Abilities:

• Ability to lead and execute AV system improvements and modernization initiatives with minimal supervision

• Ability to manage multiple priorities and respond effectively under time-sensitive and high-pressure conditions (e.g., live meetings and events)

• Ability to analyze system performance and implement continuous improvements to enhance reliability and user experience

• Ability to adapt to evolving technologies and integrate new tools into existing environments

• Ability to provide customer-focused support whilemaintainingprofessionalism in public-facing settings

• Ability to interpret technical requirements and translate them into practical, operational solutions

• Ability toestablishand maintain effective working relationships with employees, all levels of management including executive staff,vendors,citizens, and elected officials

• Ability to communicate effectively both orally and in writing

• Ability to creatively solve problems, negotiate,andrespond effectively in time-sensitive and high-pressure situations

Licenses and Certifications Required:

• Valid Colorado driver’s license and ability tooperatea city vehicle, or otherwisedemonstrateability to meet the transportation requirements of the position

Licenses and CertificationsPreferred

• Microsoft 365 Certified: Teams Administrator Associate

• Any otherIndustry-RecognizedIT Certifications 

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by thecity, all City of Aurora employees maybe requiredto work as essential personnel.

Physical Demands:

• Heavyphysical workrequiringthe abilityto lifta maximum of75poundswith or withoutassistance

• Regular lifting and carrying of computer equipment. 

• Moderate walking and standing. 

• Ability to review and interpret reports and other written documents with or without reasonable accommodation

• Ability to communicate with employees, contractors, and residents in field environments, with or without reasonable accommodation

Work Environment:

• Works primarily in an office environment

• Work may occasionally occur in a noisy environment, with exposure to dust, chemicals, odors, fumes

Equipment Used:

• Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel

• Usesaudiovisual equipment such as projectors, screens, speakers, and their associated peripherals

• Usesand tools common to the maintenance and repair of audio/visual equipment

• This position may require the incumbent to occasionally use personal equipment (e.g.vehicle, cell phone, tools, etc.) in the course of their employment