ECS

Senior Atlassian Service Desk Analyst

ECS  •  $90k - $110k/yr  •  Virginia (Remote)  •  5 hours ago
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Job Description

ECS is seeking a Senior Atlassian Service Desk Analyst to work remotely.

ECS is searching for a passionate and driven Senior Atlassian Service Desk Analyst who enjoys working within a dynamic and growth-oriented team. The Senior Atlassian Service Desk Analyst is responsible for verbal and written communications, business analysis, reporting and facilitates stakeholder outreach and engagement. The ideal candidate is skilled in synthesizing data and information into compelling reports that effectively convey the intended narrative and engage stakeholders.

Salary Range: $90,000-$110,000

General Description of Benefits

Qualifications

  • US Citizenship
  • Ability to gain DHS Public Trust
  • Bachelor’s degree
  • Minimum of seven (7) years’ experience in systems analysis and design of information systems programs
  • Proficient in MS Office, Jira and Confluence

Desired Skills

  • Provide first and second-level technical support for Atlassian products including Jira, Confluence, Bitbucket, and related tools
  • Respond to user inquiries via ticketing system, email, chat, and phone regarding Atlassian platform issues and questions
  • Troubleshoot and resolve technical issues related to user access, permissions, workflows, configurations, and integrations
  • Create and maintain user accounts, manage permissions and group memberships across Atlassian platforms
  • Document support cases, resolutions, and workarounds in the knowledge base for future reference
  • Escalate complex technical issues to senior administrators or Atlassian support when necessary
  • Guide users through Atlassian product features and best practices to improve adoption and productivity
  • Monitor system performance and proactively identify potential issues before they impact users
  • Assist with user onboarding and training on Atlassian tools and workflows
  • Configure and customize Jira projects, workflows, screens, and fields based on team requirements
  • Maintain and update Confluence spaces, templates, and documentation standards
  • Track and report on common issues, user trends, and support metrics
  • Participate in testing new features, updates, and plugins before deployment
ECS

About ECS

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers. We tackle complex client challenges with smart, scalable solutions in data and AI, cybersecurity, and digital transformation. Our collective work empowers customers’ missions, strengthens our partners, inspires our employees, and grows our company.

To achieve our purpose — to tackle the missions that matter most and create a lasting impact on our customers, employees, and community — we are committed to excellence in growth, customer delivery, technology innovation, and employee engagement.  

We believe in:

• Attracting, developing, and retaining top talent

• Building high-performing teams

• Creating an engaging employee environment

• Acting with social responsibility

• Having a positive impact on our community

Our core values: Excellence, Drive, Grit, and Community. We keep these values at the heart of all we do. We’re looking for driven individuals who want to solve meaningful challenges and help shape the future of national security and public service. If you’re ready to make a difference, you’ll find your team here.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Fairfax, VA
Year Founded
1993
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