Job Description

Senior Atlassian Jira / JSM Developer

Location: Chennai

Work Mode: Work from Office (WFO)

Shift: General Shift

Experience: 8+ Years

Role Level: Senior Developer / Technical Lead

Job Summary

We are looking for an experienced Senior Atlassian Jira / Jira Service Management (JSM) Developer with strong hands-on expertise in Jira Software, Jira Service Management, Confluence, Jira Automation, REST APIs, integrations, ScriptRunner/Groovy, and Atlassian Marketplace applications.

The candidate will be responsible for the end-to-end implementation, customization, development, integration, testing, deployment, enhancement, and production support of Jira/JSM solutions in an enterprise environment.

The ideal candidate should have strong knowledge of ITSM/ITIL processes and experience integrating Jira/JSM with enterprise applications such as Oracle HRMS/Oracle Fusion, Microsoft Teams, and other ITSM/business systems.

Key Responsibilities

• Configure, customize, develop, and support Jira Software and Jira Service Management (JSM).
• Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.
• Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.
• Gather business and technical requirements and translate them into scalable Jira/JSM solutions.
• Develop and maintain REST API, webhook, and enterprise system integrations.
• Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and external systems.
• Work with Atlassian Marketplace applications such as Getint or equivalent integration tools.
• Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.
• Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.
• Troubleshoot Jira, JSM, workflow, automation, and integration issues and perform root-cause analysis.
• Perform development, unit testing, integration testing, deployment, documentation, and post-production hypercare.
• Work closely with business stakeholders, application teams, and internal IT teams on projects and enhancements.
• Leverage Jira-native capabilities and Marketplace solutions before considering custom development.
• Support Jira/JSM production environments and participate in incident and problem resolution.
• Maintain technical documentation, configuration documentation, and integration specifications.

Required Technical Skills

• Strong hands-on experience with Jira Software and Jira Service Management (JSM).
• Experience with Confluence.
• Strong knowledge of:
• Strong experience with Jira Automation.
• Hands-on experience with REST APIs and Webhooks.
• Experience with ScriptRunner and Groovy.
• Experience with Atlassian Marketplace applications, preferably Getint or similar tools.
• Knowledge of Jira Assets / CMDB.
• Experience with Jira-to-Jira and external system integrations.
• Knowledge of Atlassian Forge is an advantage.
• Experience working with APIs and enterprise application integrations.

ITSM / ITIL Knowledge

Strong understanding of IT Service Management processes, including:

• Incident Management
• Service Request Management
• Problem Management
• Change Management
• Knowledge Management
• Service Level Management
• Asset and Configuration Management
• ITIL practices and processes

Integration & Security Skills

The candidate should have experience with API-based integrations involving:

• Data exchange and synchronization
• Data validation and enrichment
• Workflow automation
• REST APIs
• Webhooks
• Authentication and authorization

Knowledge of the following is required:

• OAuth 2.0
• API Tokens
• RBAC
• Secure API Design
• HTTPS/TLS
• Secure Credential Management

Experience & Qualifications

• 8+ years of overall IT experience.
• Minimum 5+ years of hands-on experience with Jira/JSM.
• Proven experience in end-to-end Jira/JSM implementation, customization, integration, enhancement, and production support.
• Experience working with enterprise customers and cross-functional IT teams.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Atlassian Jira/JSM certifications are an advantage.
• ITIL certification is an advantage.
• Knowledge of Python, Java, or similar programming languages is an advantage.

Key Competencies

• Strong technical expertise in Jira and JSM.
• Strong API and integration development skills.
• Excellent troubleshooting and root-cause analysis capabilities.
• Ability to independently analyze requirements and design scalable solutions.
• Strong understanding of enterprise ITSM processes.
• Excellent stakeholder communication and documentation skills.
• Ability to work independently as well as collaboratively with technical and business teams.
• Ability to manage the complete lifecycle of development, integration, testing, deployment, and production support.