Job Description

Partnership Management & Service Portfolio Development

• Build and manage the service portfolio for the partnership with Atlassian.
• Prepare technical and commercial proposals.
• Plan and execute projects.
• Develop executive and architectural solution proposals for clients.
• Deliver pre-sales presentations to promote Atlassian services (Jira & Confluence).
• Design cloud transformation strategies, including migration approach and licensing, and present them to clients.

Platform Administration

• Manage Jira and Confluence configurations at the enterprise level.
• Design and manage:
• Workflows
• Permission Schemes
• Notification Schemes
• Issue Types & Screens
• Manage users, permissions, and integrations with SSO/LDAP.
• Monitor system performance and ensure platform stability.

Project Configuration & Enablement

• Create and configure Jira projects (Scrum / Kanban / Service Management).
• Set up advanced Boards and Dashboards.
• Design performance tracking reports (KPIs & Metrics).
• Support teams in optimizing Jira usage.
• Implement departmental requirements as requested.

Development & Integration

• Develop custom solutions using:
• ScriptRunner
• Groovy
• Jira REST APIs
• Build integrations with internal and external systems.
• Develop Webhooks and Automation scripts.
• Customize Confluence templates and macros.

Automation & Optimization

• Design and implement Automation Rules.
• Optimize workflows and processes within Jira.
• Reduce manual intervention and improve operational efficiency.
• Support digital transformation initiatives through automation.

Change Request (CR) Management

• Analyze Change Requests (CRs).
• Provide effort estimation within ≤ 5 working days.
• Implement changes based on priority.
• Deliver completion reports (JCR).

Support & Training

• Handle tickets and provide daily operational support.
• Train end users.
• Prepare user guides and documentation.
• Troubleshoot technical and operational issues.

Governance & Strategic Advisory

• Provide recommendations to improve platform utilization.
• Ensure compliance with enterprise governance standards.
• Support alignment of Jira with the (NEXT) framework.
• Propose a roadmap for platform development.

Requirements

Required Qualifications

Experience

• 6 to 12 years of experience in:
• Atlassian Jira Administration
• Jira Development & Automation
• Enterprise Implementations
• Plugins / Add-ons

Technical Skills

• Jira Software / Jira Service Management / Confluence
• ScriptRunner / Groovy
• Atlassian REST APIs
• Automation Rules
• API-based Integrations
• SSO / LDAP

Certifications (Preferred)

• Atlassian Certified Professional (ACP)
• Jira Administrator Certification
• Agile / Scrum Certifications

Soft Skills

• Strong ability to work independently (Single Point of Delivery)
• Strong analytical skills
• Stakeholder management
• Fast response and execution
• Strategic and operational thinking