· Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses.
· Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business.
· Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted.
· Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. Provide analysis and guidance in establishing internal and external agreements.
· Plan and develop card financial and chargeback training programs to card center staff to develop their skill. Plan and establish effective relationships with member banks and service level agreements with internal and external departments.
· Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
