Job Description

Help shape how customers discover and redeem for gift cards through Ultimate Rewards. You will help drive partner performance, strengthen collaboration across teams, and deliver improvements that customers can feel.

As a Senior Associate in the Strategic Partnerships Center of Excellence, you will support the relationships and commercial strategy for Ultimate Rewards gift card partners across key customer passion areas. You will help manage partner performance, support commercial term discussions, and contribute to partnership strategy and roadmap materials. You will drive cross-functional execution with teams across product, marketing, finance, legal, risk, and operations to deliver customer and business outcomes.

Job Responsibilities:

• Support day-to-day partner relationships across gift card categories, ensuring strong coordination and follow-through with internal relationship stakeholders.
• Track partner performance versus targets and support reporting, action logs, and follow-ups to improve outcomes.
• Support commercial term management (for example, incentives and pricing or discount structures where applicable) by preparing analyses and negotiation materials.
• Conduct market, competitor, and portfolio analyses; synthesize findings into clear recommendations to support partner prioritization.
• Contribute to a forward-looking partnership roadmap aligned to rewards strategy, customer segments, and evolving customer needs.
• Prepare clear, structured materials for leadership reviews and partner discussions.
• Partner with program management, finance, product, marketing, and card business teams to deliver test-and-learn initiatives, including defining success metrics and documenting learnings.
• Coordinate with product and marketing teams to improve the end-to-end customer experience (offer setup, merchandising, and customer communications).
• Identify customer or operational friction points, document root causes, and drive issue resolution through the right teams.
• Support operational governance, including contractual deliverable tracking and issue management, to enable well-managed execution.

Required Qualifications, Capabilities, and Skills:

• 2–3+ years of relevant experience in partnerships, account management, business development, strategy, commercial operations, loyalty or rewards, payments, e-commerce, or financial services.
• Demonstrated ability to support day-to-day partner needs by coordinating stakeholders, tracking requests, and preparing for partner meetings.
• Comfort working with program economics and performance metrics; ability to build or interpret analyses and translate them into actions.
• Ability to connect broader goals to execution details, including program mechanics, partner performance, and contractual obligations.
• Ability to review and work with contract terms, obligations, and deliverables in partnership with legal, risk, and senior team members.
• Strong organization and attention to detail; ability to drive work to completion in a matrixed environment with limited direct authority.
• Strong written and verbal communication skills, including structured updates and well-organized meeting materials.
• Bachelor’s degree in business, finance, marketing, or related field (or equivalent experience).

Preferred Qualifications, Capabilities, and Skills

• Experience in credit cards, loyalty or rewards programs, gift cards, merchant offers, payments, or financial services.
• Experience supporting negotiations and ongoing commercial term management (including performance tracking and economics reviews).
• Experience creating executive-ready materials such as business reviews, partner performance readouts, and roadmap presentations.
• Strong cross-functional stakeholder management across product, marketing, finance, legal, risk, and operations.
• Familiarity with test-and-learn approaches, measurement, and customer journey or experience optimization.

Additional information

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans