Job Description

The Senior Business Analyst programs and configures software to business needs. Under limited supervision, this job identifies and analyzes business software needs, writes complex code to optimize the performance and efficiency of the organization's information technology (IT) platform and infrastructure and conducts testing to ensure programs are functioning properly. This job is considered a subject matter expert in the applications development and support area.

Key Responsibilities and Duties

• Interprets written business requirements and technical specification documents to design and develop advanced technical solutions that meet business needs in financial industry.
• CCollaborates with information technology (IT) and business partners to design, develop, and troubleshoot end-to-end technical solutions.
• Performs complex coding based on written technical specifications.
• Tests the resulting coding components in accordance with company standards and as defined in approved testing plans.
• Investigates, analyzes and documents reported defects; raises issues as appropriate.
• Analyzes run time profiles to debug errors that may exist and performs maintenance programming and correction of identified defects.
• Solves complex defects that arise through own work or the work of others.
• Manages large application development and software processes, along with guiding and mentoring lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

We're looking for an AI Product Owner to drive the definition, prioritization, and delivery of AI-enabled product capabilities. This role bridges business stakeholders and engineering/data science teams, translating complex, ambiguous requirements into clear, actionable user stories that drive value delivery.

Key Responsibilities

• Lead end-to-end requirement gathering through stakeholder interviews, workshops, and process walkthroughs
• Manage relationships across business, technology, compliance, and vendor stakeholders; align competing priorities into a coherent product roadmap
• Author clear, structured requirement documentation (BRDs, functional specs, process flows)
• Translate high-level business requirements into detailed, sprint-ready user stories with well-defined acceptance criteria
• Own and prioritize the product backlog; partner with Scrum teams through sprint planning, grooming, and UAT
• Define and validate acceptance criteria in collaboration with QA and engineering
• Evaluate AI/ML and automation use cases for feasibility, business value, and risk (model accuracy, data quality, explainability, compliance)
• Partner with data science/engineering teams to define training data needs, evaluation metrics, and success criteria for AI features
• Drive UAT planning, execution, and sign-off with business stakeholders
• Monitor post-launch performance and iterate based on user feedback and product metrics

Required Qualifications

• 8–15 years of experience in Product Ownership, Business Analysis, or Program Management within technology-driven environments
• Strong hands-on experience with requirement gathering, documentation, and stakeholder management across cross-functional teams
• Proven ability to translate ambiguous business needs into detailed user stories and acceptance criteria
• Working knowledge of AI/ML product concepts (LLMs, agentic workflows, automation platforms) — technical depth not required, but fluency in AI product trade-offs is expected
• Experience with Agile/Scrum delivery frameworks (Jira, Confluence, or equivalent)
• Excellent written and verbal communication skills; comfortable presenting to senior stakeholders

Preferred Qualifications

• Experience in Asset Management or broader financial services domain
• Exposure to automation platforms (e.g., Unqork, Automation Anywhere) or AI agent/LLM-based tooling
• Certifications such as CSPO, POPM

Related SkillsAgile Methodology, Continuous Integration and Deployment, Data Analysis, Debugging, DevOps, Enterprise Application Integration, Operating Systems Management, Problem Solving, Programming, Software Development, Software Development Life Cycle, Web Application Development

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TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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