Job Description

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.The Senior Ad Operations Associate is a key contributor within FreeWheel’s Programmatic Operations business, supporting the monetization of premium video inventory across top-tier TV Programmers, MVPDs, and major digital publishers. This role provides advanced operational expertise across programmatic campaigns, ensuring flawless execution, optimization, and technical troubleshooting for marketplace transactions at scale.
As a senior individual contributor, this role drives operational excellence, leads complex campaign workflows, and serves as a technical escalation point for internal teams and clients. The Senior Associate partners closely across all Demand Sales teams, Product, Engineering to improve processes, influence platform enhancements, and elevate the overall buyer and publisher experience. This position reports to the Director of Supply Curation and Enablement.

Responsibilities:

• Lead complex campaign execution — Manage advanced setup, trafficking and troubleshooting across the FreeWheel AdServer for high‑visibility marketplace campaigns ensuring flawless execution.

• Serve as an operational expert — Act as a senior point of contact for technical questions, escalations, and workflow guidance across internal teams and external partners.

• Ensure rigorous QA standards — Identify, oversee and refine QA processes to ensure accurate, efficient, and compliant campaign setup across all North American marketplace transactions.

• Partner with client-facing teams — Collaborate with Account Management and Sales to champion best practices, resolve complex issues, communicate technical requirements, and ensure a seamless client experience.

• Support strategic planning — Contribute insights to help shape how the Operations team supports business goals, new product initiatives, and marketplace growth.

• Drive workflow improvements — Identify operational inefficiencies, propose enhancements, and secure buy-in from cross‑functional teams to implement scalable solutions.

• AI Assisted Operations — Leverage AI to deliver cross‑functional strategic projects that enhance process efficiency, platform performance, and revenue outcomes

• Product Collaboration — Provide product feedback and influence roadmaps by identifying platform gaps, recommending enhancements, and partnering with Product and Engineering.

• Process Optimization — Define and evolve operational processes by analyzing workflows, documenting best practices, and driving continuous iteration across tools and systems.

• Escalation Lead — Act as an escalation point for complex client issues, supporting Account Management and Sales with advanced troubleshooting and strategic guidance.

• Mentor junior team members — Provide informal coaching, knowledge sharing, and best‑practice guidance to Associates without formal people management responsibilities.

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications

• 4–6+ years of experience in digital Ad Operations within an SSP, DSP, Agency Trading Desk, Ad Network, or Publisher.
• Advanced proficiency with digital ad servers and/or SSP platforms; FreeWheel experience strongly preferred

• Deep understanding of digital video standards (VAST, OpenRTB) and programmatic video environments.

• Strong analytical and problem‑solving skills with the ability to troubleshoot complex technical issues.

• Excellent communication skills with the ability to translate technical concepts for non‑technical stakeholders

• High EQ and a collaborative mindset, with experience supporting or guiding junior team members.

• Demonstrated ability to work autonomously and drive initiatives forward without direct supervision.

• Bachelor’s degree or equivalent experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Ad Operations (Ad Ops), Collaboration, Communication, Customer Experience (CX)

Compensation

Primary Location Pay Range: $84,854.65 - $127,281.97Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.