Job Description

Career Category

Information Systems

Job Description

Job Posting Title: Senior Associate Software Engineer Salesforce

Workday Job Profile: Senior Associate Software Engineer

Department Name: Digital, Technology & Innovation – Ops Client Facing Technology

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description

We are seeking a skilled Senior Associate Software Engineer Salesforce, to drive the development, deployment, support, and continuous improvement of Salesforce solutions across Production and non-Production environments. This role requires deep hands-on expertise in Salesforce development, Salesforce Experience Cloud (Communities), Agile practices, and governance.

The ideal candidate will serve as the primary technical expert for Salesforce engineering operations, ensuring platform stability, scalability, compliance, and high-quality delivery while collaborating with cross-functional stakeholders.

Functional Skills:

Must-Have Skills:

• Provide day-to-day support for Production and non-Production Salesforce environments of Artemis ( Clinical Artwork tool) within the Amgen Regulated environment.
• Hands-on experience with the Salesforce Lightning Platform (Aura and/or LWC) and understanding of core Salesforce configuration capabilities.
• Experience with MuleSoft, including supporting APIs, monitoring integrations, reviewing logs, and troubleshooting connectivity or data flow issues between Salesforce and external systems like Veeva.
• Support integrations between Salesforce and external platforms like Veeva with , MuleSoft as middleware. Monitoring jobs, performing initial issue triage, and escalating complex defects as needed.
• Experience with Single sign on integration with platforms like Okta or Microsoft Entra and experience in configuring workflow using email notifications.
• Hands-on experience with electronic signatures preferred.
• Follow established coding standards and participate in peer reviews to maintain security, performance, and compliance standards, including adherence to VeraCode requirements
• Work with Compliance team on periodic audits and reviews. Operate in a regulated environment and comply with all required policies, documentation, and audit standards.
• Assist in developing and maintaining configured solutions, Visualforce pages, and Lightning components within Service Cloud and Commerce Cloud.
• Resolve routine support tickets and defects, ensuring timely updates and communication with stakeholders.
• Work with cybersecurity and compliance teams to address identified vulnerabilities during code review and support required governance processes.
• Actively participate in Agile ceremonies (PI Planning, Sprint Planning, stand-ups) and provide updates on assigned tasks.
• Follow established best practices to ensure maintainability and scalability of solutions.
• Participate in proof-of-concept activities and support exploration of emerging capabilities, including AI/ML use cases.
• Lead Agile ceremonies including PI Planning, Sprint Planning, backlog refinement, and technical estimation activities.
• Mentor junior developers and provide technical leadership for the Salesforce Artemis product team.
• Experience with GIT or similar version control systems
• Experience with CI/CD pipeline processes
• Preferred - Experience in Supply chain or Clinical Supply chain.
• Preferred - experience working in validated environment and familiarity with GXP processes.

Soft Skills:

• Effective collaboration in cross-functional and distributed teams
• Strong initiative and self-drive in a dynamic environment
• Excellent problem-solving and debugging skills
• Experience working in Agile/Scrum teams
• Ability to collaborate with QA, compliance, validation, and security teams
• Ability to handle and prioritize numerous tasks effectively
• High attention to detail and commitment to quality
• Willingness to mentor junior developers and share best practices
• Adaptability to work in a fast-paced, evolving technical landscape.

Basic Qualifications and Experience:

• Bachelor’s degree and 5 to 9 years of Computer Science, IT or related field experience

Professional Certifications:

• Salesforce Platform Developer I (required).
• Salesforce Platform Developer II (required).
• Salesforce Administrator or App Builder Certification (preferred).
• SAFe Agile Certification (preferred).

EQUAL OPPORTUNITY STATEMENT

• Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
• We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.