Job Description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.

This Role is Tailor-Made for You Because:

The Senior Associate, Site Merchandising supports and advances the strategy, execution, and optimization of European Tory Burch sites. Reporting to the Sr. Director, eCommerce, this role plays a key part in leading monthly site refreshes, ongoing maintenance, and QA across regional sites. The Senior Associate will act as a primary liaison with HQ partners, ensuring global best practices are adapted and implemented effectively within the region.

This individual will collaborate crossfunctionally with Buying, Planning, Product Management, Creative, Marketing, and broader eCommerce teams to drive brand vision, elevate site experience, and maximize commercial performance. In addition to core execution, this role will contribute to strategic decision-making, help shape regional site merchandising initiatives, and support junior team members where needed.

A Day in the Life:

RESPONSIBILITIES

• Lead and support site merchandising strategy, product setup, regional content creation, and site curation while driving ongoing optimization initiatives.

• Partner closely with merchants to understand key investments and merchandising priorities to ensureaccurateand impactful presentation across digital touchpoints.

• Oversee seasonal assortment management within Salesforce Commerce Cloud (SFCC)and ensure product grids, attribution, and categorization reflect brand guiding principles.

• Utilize global assets and AEM (Adobe Experience Manager) templates to upload, configure, and QA content, ensuring accuracy and consistency.

• Partner with CRM teams to enhance user journeys and experiences for targeted campaigns (e.g.,early accessprograms, promotional mechanics).

• Collaborate with Technology, OMS, and Operations teams to resolve issues related to inventory, product data, or experience inconsistencies.

• Conduct regular audits of product data, pricing, translation, and copy to ensure regional compliance and accuracy.

• Analyze site KPIs (via Google Analytics, SFCC, and other reporting tools) to generate actionable insights and recommend strategies tooptimizeconversion and user engagement.

• Identifymarket trends and competitive benchmarks to improve merchandising tactics, navigation, onsite search, and feature enhancements.

• Share and implement ongoing best practices, acting as a subject-matter expert to regional eCommerce teams to support a cohesive global brand experience.

• Demonstrate schedule flexibility (AM/PM) to accommodate recurring alignment calls with HQ.

To Land This Role:

EDUCATION & PRIOR EXPERIENCE NEEDED:

• Bachelor’s Degree or equivalent work experience.

• 5–7yearsof experience in eCommerce with a strong focus on site merchandising, content management, site optimization, and digital

• Proven experience managing product catalogs, attribution/filters, onsite search, seasonal shops, andcontenttoproductalignment.

• Highlydetailoriented,resultsdriven, proactive, and able tooperatewith autonomy,demonstratingstrongproblemsolvingand prioritization skills.

• Experience with Salesforce Commerce Cloudrequired

• Excellent written and verbal communication skills.

• Strong command of English;additionalEuropean languages (e.g., Italian) are a plus.

• Experience with:

• Content Management Systems (e.g., Adobe Experience Manager)

• Web Analytics Tools (e.g., Google Analytics)

• Project Management Tools (e.g., Airtable, Jira, Confluence)

• Microsoft Office Suite (Excel, PowerPoint)

• International or multi-market eCommerce experience is strongly preferred.

CORE SKILLS:

• Adaptable – Change before youhave to

• Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities.

• Entrepreneurial Spirit – Own it

• Takes initiative,doesn’twait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done.

• Collaborative – No “I” in Tory

• Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when tomake a decision– Takes an inclusive approach.

• Client & Brand Focus – Put yourself in Tory’s shoes

• Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers.

• Live the Values – Being “Buddy”

• Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) –It’snot just what you do, but how you do it – Contributes to a positive and productive environment.

• Functional Expertise – Know Your Stuff

• Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice.

Why You'll Want to Join Our Team:

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.