Job Description

Help shape the tools that enable great customer outcomes. In this role, you will translate real servicing needs into product improvements that simplify work, increase consistency, and strengthen the overall experience. You will partner across business, operations, design, and technology to prioritize the highest-impact opportunities. If you thrive in a collaborative, delivery-focused environment, this role offers the chance to drive measurable change.

Job summary

As a Senior Associate in the rewards servicing platform team, you will define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own and prioritize the product backlog, translate business needs into clear requirements, and partner closely with technology teams to deliver solutions using Agile methodologies. You will collaborate across stakeholders to align scope, manage dependencies, and support successful delivery through implementation and measurement.

Job responsibilities

• Own and prioritize the product backlog to align with business objectives and servicing specialist needs
• Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
• Maintain and manage work items in Jira throughout the product development lifecycle
• Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives
• Partner with design and technology teams to support discovery, solution definition, and delivery planning
• Analyze customer, operational, and business inputs to identify and size enhancement opportunities
• Drive delivery from discovery through implementation, launch, and post-launch measurement
• Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making
• Manage dependencies across teams and coordinate delivery expectations across partners

Required qualifications, capabilities and skills

• 3+ years of product management experience delivering software or platform capabilities
• Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria
• Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria
• Experience working in Agile delivery environments and participating in standard Agile ceremonies
• Experience partnering with technology teams to define requirements and support delivery execution
• Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders
• Experience analyzing operational or customer workflows to identify improvement opportunities

Preferred qualifications, capabilities and skills

• Experience supporting servicing, contact center, or operations-facing platforms and workflows
• Experience working with product roadmaps, delivery planning, and dependency management across teams
• Experience defining success metrics and supporting post-launch measurement and continuous improvement
• Familiarity with service design concepts, journey mapping, or workflow optimization

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans