Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service line - Position Title: Experience Management – Senior Associate

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​

Join EY and help to build a better working world.

About Global Delivery Services:

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity:

We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

The Resource Consultant is an important support role to Service Line Resource Deployment teams and the wider UK&I Resource Deployment network.

The role provides an end to end Resourcing support both to the Resource Deployment team and to the business with a focus around Deployments, Forecasting, RVA Management, reporting and matching supply with demand, where required.

This role is supervised by the SL Resource Deployment team and may work with several individuals on a day to day basis including some limited client facing contact with the business.

Your Key Responsibilities:

Data, analytics & projects

• Draw critical insights via the SL Resource Deployment summary from EY Advance
• Weekly performance comparison of the service line with the forecast and actuals. Further research on producing summary of root causes of performance impacted areas.
• Follow up of Retain variances, driving greater retain compliance and escalating issues to Resource Deployment Lead
• Support the holiday management process by reviewing the Holiday Balance Dashboard and escalating instances of particularly high or over-planned holiday balances
• Utilise the CoE Analytics team for all ad hoc reporting requests

Supply Management

• Contribute to the chargeable hours and utilisation targets of the UK&I function – validating bookings ensuring that Retain is updated, dealing with booking errors and escalating capacity;
• Highlight issues with resource bookings, undertake basic conflict resolution and record changes for review by Resource Deployment team;
• Share capacity across the Resourcing network to maximise utilisation potential for the function; and
• Coordinate the stock count process (where applicable), escalating to the RDC onshore where necessary.

Demand Management

• Weekly validation of Retain non-confirmed bookings and de-tags, highlighting issues to SL Resource Deployment team;
• Resource supply with demand where required particularly at junior levels;
• Attend Resourcing and Operations meetings to ensure resourcing actions are accurately updated onto Retain; and
• Roll forward and maintain the Continuous Audit Planning tracker (CAP) where applicable.

Experience Management

• Support the onboarding process for new joiners and ensure Resourcing inductions and systems access are in place;
• Complete HR Leavers forms to ensure Headcount Forecaster accuracy;
• Support the adoption and increased use of competency, skills and CV repositories including My Competency and Discover; and
• Support with mandatory training requirements for client teams, this includes nominations based on rank and grade, allocating training sessions without causing clash with chargeable work and further coordinating training swap requests from the business.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success:

The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

• Ability to effectively communicate orally and in writing with co-workers, management team and other Departments, including being sensitive to professional ethics;
• Ability to work proficiently with Microsoft Word, Excel etc
• Flexible with working hours;
• Ability to work in a constantly changing work environment;
• Ability to maintain a professional demeanour at all time;
• Ability to organize information and have attention to detail and accurately follow procedures;
• Ability to establish strong partnerships with all levels of the organization while adjusting communications to the specified audience;
• Ability to identify root causes of problems and develop measurable solutions to eliminate re-occurrence;
• Ability to analyse information and use logic and process knowledge to address work-related issues and problems;
• Strong business acumen;
• Excellent organizational and project management skills with demonstrated ability to prioritize and execute multiple tasks;

To qualify for the role, you must have:

• Graduates with 5+ years of post-qualification experience, preferably on resource
  management, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

What we look for:

• A Team of people with commercial acumen, technical experience and enthusiasm to learn
  new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only
  integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses
  across a range of industries

What we offer you:

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.