Job Description

Closing Date:

31/07/2026

Group:

Online Safety Group

Management Level:

Senior Associate

Job Type:

Permanent

Please note that this role will close at 00:01 on Friday 31 July, and therefore we advise getting your application in by no later than midnight on Thursday 30 July.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

The Online Safety Group’s purpose is to ensure UK citizens have a safer life online by implementing and overseeing the requirements under the Online Safety Act 2023. The Group is responsible for delivering online safety policy, supervising online services, and building technical expertise to meet the regime’s aims.

This role is within the Online Safety Group and whilst sits in the Policy Development team, may be deployed across a range of priority areas, including policy delivery, compliance initiatives, implementation and other cross-cutting projects. We operate a flexible resourcing model, giving colleagues the opportunity to apply their project management skills across different areas of the Group as priorities evolve.

Our teams works closely with cross functional colleagues from other teams in the organisation to use their skills and experience to develop robust policy. These include legal experts, technologists, economists, and research specialists amongst others.

The purpose and scope of the role

This Project Manager will, on a day-to-day basis, work closely with the relevant Principal, Director and wider project leadership team responsible for a priority area of work. This may include policy projects, compliance initiatives, implementation activity, supervision-related work or other cross-functional programmes. The successful candidate will be responsible for the day-to-day management of projects, including planning, structuring, delivery and co-ordination of ambitious work across these areas.

You will need to intelligently harness individual strengths and support the co-ordination of a diverse set of colleagues from within the project team and other cross functional areas, facilitating cross team working, encouraging practical delivery schedules, unblocking issues, and reporting an honest assessment of progress.

As the Project Manager, you’ll play a pivotal role in ensuring our work is delivered to a high standard, in an efficient and timely manner, wherever you are deployed. In doing this role effectively, you will need to manage risks and issues, plan resources effectively, adapt to changing priorities, and manage internal and external stakeholders as needed.

Your Key Responsibilities

• Lead the day-to-day management, delivery and development of online safety projects and priority initiatives

• Provide proactive support to the project team in coordination and delivery of milestones, ensuring standards and deadlines are met.

• Facilitate and assist detailed planning for all workstreams, creating realistic resourcing plans, and identifying critical dependencies.

• Make honest assessments of progress and identify where intervention is needed.

• Challenge workstreams to find opportunities to accelerate progress, deliver early benefits, and mitigate risks.

• Lead regular check-ins with workstreams to surface and resolve key issues/ blockers and creating a sense of urgency, clarity and common cause.

• Create a safe environment for colleagues to call out if they aren’t getting what they need to progress and ensure teams understand the plan and the impact if their activity slips.

• Clearly identify and track milestones reported to key stakeholders and Senior Management, managing issues and risks as they occur including escalating when appropriate.

• Ensures team understand their role, tasks and the outputs required, including governance steps, monitoring their progress and holding them to account on delivery.

• Overseeing the work of junior policy colleagues on their workstream/project/programme area, taking account of their development needs and providing appropriate support and feedback.

• Coordinating and ensuring the effective provision of project management support to the project team.

• Work effectively and collaboratively with all teams and other cross-functional colleagues, flexing across different areas as priorities and resourcing needs evolve.

The skills, knowledge and experience you’ll need for success

Technical knowledge and experience

• Previous project management experience, within a regulatory, compliance, policy, public sector or similarly complex environment, including planning and coordinating projects, managing risks and dependencies, engaging stakeholders, preparing project documentation, and supporting effective governance and decision-making.

• A practical understanding of project management tools and methodologies.

• Proficiency in MS Word, Excel, PowerPoint, and other Microsoft 365 products.

Behavioural attributes

• Building Solutions: Identify and solve complex issues, using evidence-based methods to gather insights and develop well-founded solutions.

• Scanning Horizons: Grasp the bigger picture, foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives.

• Executing Plans: Organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress.

• Embracing Change: Remain flexible in the face of change, anticipating and adjusting to shifts.

• Owning Accountabilities: Take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done.

• Forming Relationships: Build and nurture positive relationships with people inside and outside the organisation.

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑ time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page.

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here

Whoever you are, whatever your story, you belong at Ofcom.