Job Description

Location Designation: Hybrid - 3 days per week

The Senior Associate - Product Owner will support the design, development, and implementation of our Compensation Systems Modernization, which is focused on moving our field manager and agent benefit and compensation plans from 35 mainframe systems to modern platforms, the main one being Varicent. This role will ensure solutions exceed user expectations while providing efficiencies and increasing field visibility into their compensation packages.

In this hybrid strategic and execution role, this role will be accountable for translating the Product Manager’s multi-year product strategy and activation roadmap into actionable, well-defined work for agile delivery teams. The role will own and continuously refine the team backlog, ensure work is ready for delivery, validate outcomes against user needs and business objectives, and drive cross-functional alignment to deliver high-quality enhancements using the Scaled Agile Framework (SAFe).

The ideal candidate brings a highly analytical mindset, instinctive problem-solving skills, strong communication and influencing capabilities, and a passion for developing best-in-class user experiences while thriving in the day-to-day rigor of scaled agile delivery.

What You’ll Do:

Product Ownership and Agile Delivery Leadership

• • Own and manage the team backlog(s) for the Agency Recruiting Platform in alignment with the Product Manager’s multi-year strategy and activation roadmap.
  • Translate strategy and business objectives into epics, features, and user stories with clear acceptance criteria and measurable outcomes.
  • Lead backlog refinement to ensure work meets Definition of Ready standards (clear scope, dependencies, non-functional requirements, compliance needs, and success measures).
  • Partner with Tech, Compensation Operations, UX, Data/Analytics, Compliance, and the Office of General Counsel to ensure solutions are feasible, scalable, user-centered and compliant with regulations.
  • Support SAFe ceremonies and activities as applicable (PI Planning, iteration planning, backlog refinement, system demos, and retrospectives).
  • Serve as the primary point of contact for delivery teams on scope decisions, priority tradeoffs, and requirement clarifications to maintain delivery momentum.
  • Accept completed work (stories/features) based on agreed-upon acceptance criteria and validate outcomes meet both user and business expectations.

Requirements, Dependencies, and Cross-Functional Alignment

• • Elicit and document business, functional, compliance, and data requirements in partnership with stakeholders and the Product Manager.
  • Maintain alignment with Value Stream priorities and OKRs, ensuring backlog prioritization ladders up to measurable outcomes.
  • Identify and manage cross-team dependencies, sequencing needs, and delivery risks; proactively escalate and drive mitigation plans.
  • Collaborate with Planning Leads, other Product Owners, and key stakeholders to coordinate roadmap execution and resolve tradeoffs while maintaining a unified delivery plan.

User Advocacy and Experience Excellence

• • Advocate for end users (candidates, agents, and operational partners), ensuring solutions improve the candidate and recruiting/onboarding experience and reduce friction.
  • Partner with UX/UI and research teams to integrate user insights into story definition and prioritization grounded in real journeys and pain points.
  • Continuously identify opportunities for simplification, reliability improvements, and enhanced usability.

Release Readiness, Quality, and Operational Success

• • Coordinate and/or participate in UAT planning and execution, defect triage, and release readiness activities, including enablement handoffs where applicable.
  • Ensure delivered capabilities are measurable, supportable, and aligned to operational processes (including compliance and controls).
  • Partner with stakeholders to define go-live success criteria and ensure appropriate monitoring and support plans are in place.

Analytics and Measurement

• • Define and track product-level KPIs and health measures that support Value Stream OKRs; use insights to recommend backlog adjustments and enhancements.
  • Use product usage data, workflow performance indicators, and qualitative feedback to drive continuous improvement and prioritization decisions.

Communication and Thought Partnership

• • Support governance forums by preparing materials, surfacing decisions needed, and ensuring transparency and accountability across delivery efforts.
  • Serve as a thought partner to the Product Manager, helping shape practical execution paths to deliver strategy at scale.

Key Competencies

• • Strategic-to-execution translation: ability to convert product vision and business objectives into actionable, sequenced backlogs that deliver value safely and quickly.
  • Agile product ownership excellence (SAFe): strong command of backlog management, story writing, prioritization, and acceptance practices in a scaled agile environment.
  • User-centered mindset: balances business goals with user experience, operational reality, and compliance requirements.
  • Analytical rigor: uses data, insights, and structured problem-solving to drive prioritization and outcomes.
  • Presence and influence: communicates clearly with stakeholders; drives alignment across competing priorities.
  • Cross-functional leadership: builds trust across business and technology partners; resolves ambiguity and navigates dependencies.

What You’ll Bring:

• • Bachelor’s degree required; Agile/Product Owner certification (e.g., SAFe PO/PM) is a plus.
  • Demonstrated experience as a Product Owner (or similar product delivery role) in a scaled agile environment.
  • Proven ability to define and manage product backlogs, write high-quality user stories/acceptance criteria, and partner with tech for delivery.
  • Experience collaborating with operations, UX/UI, data/analytics, and compliance/legal partners to deliver complex capabilities.
  • Strong communication skills, especially in a team environment.
  • Experience in financial services and/or insurance industry preferred.
  • Familiarity with Varicent or another sales performance management platform a plus.

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Pay Transparency

Salary Range: $100,000-$135,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com

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Job Requisition ID: 93653