Your role in our mission

Essential Job Functions

• Verifies and audits documents to ensure accuracy. Checks numerical data against input or reports. Prepares document batches for data entry and imaging. Identifies issues and escalates same as approriate.
• Researches problems and follows up with the client regarding resolution. Interfaces with management, clients and customers to resolve issues and assists in implementing same as approved. Responds to written inquiries such as correspondence.
• Photocopies and files reports and documents. Types forms or labels as necessary.
• Performs analyses and reports findings. Interprets, audits and reconciles reports for accuracy or completeness. Maintains log records of pertinent data and provides periodic status reports, preparing and maintaining reports for management and clients.
• Processes and tracks a variety of forms, mail and or transactions.
• Accumulates and verifies data in order to process vouchers and produce billings or other forms and documents.
• Expedites in-house processing of checks, invoices and/or other transactions performing additional follow-up when necessary to meet client standards and service level agreements, suggesting alternative courses of action as appropriate. Prepares deposits as necessary.
• Prioritizes and delegates work to team. Leads, trains and assists team members. Monitors daily activity of employees to ensure policy and procedures are being followed. Coordinates with managers and employees to ensure adequate scheduling. Provides work guidance for less experienced personnel.
• Handles company confidential data according to policy and guidelines.
• Identifiies issues and reviews, recommends and implements modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Basic Qualifications

• High school diploma or G.E.D.
• Six or more years of clerical, processing or cashiering experience
• Experience working with personal computers, ten key and typing skills
• Experience working with office equipment such as photocopiers, printers and faxes
• Experience working with business solutions software
• Experience working with client company product and/or services

Other Qualifications

• Strong communication skills
• Strong personal computer and business solutions software skills
• Strong interpersonal skills for answering telephones and employee interaction
• Strong organization and time management skills
• Problem solving skills
• Good leadership skills to train and assist less experienced personnel
• Ability to multi-task
• Ability to work independently and as part of a team

Work Environment

• Office environment

What we're looking for

What you should expect in this role