Are you passionate about creating seamless employee experiences and driving operational excellence? Are you excited to build a long-term career in global HR operations, payroll, and statutory compliance? We are looking for a meticulous, empathetic, and driven Senior Associate, People Success, to join our People Success team.
This role offers an opportunity to make a sustained impact by supporting and scaling our global People Operations function. You will play a critical role across three key operational pillars: leading end-to-end India payroll, compliance, and core operations, facilitating US payroll operations and PEO/EOR processes, and serving as a trusted point of contact for employee grievances and advisory matters.
This position is ideal for someone with a strong understanding of HR processes, a solid operational mindset, and the ability to manage complex multi-country compliance frameworks in partnership with internal and external stakeholders.
Working Hours: Afternoon Shift (12:00 PM – 9:00 PM IST)
India Payroll & Statutory Compliance: Prepare, facilitate, and execute end-to-end India payroll while managing statutory compliances, payroll audits, and regulatory filings to ensure complete accuracy and timeliness.
US Payroll & Global Operations: Assist with US payroll processing, multi-state labor compliance, leave of absence (LOA) administration, and EOR/PEO management across platforms like TriNet and Remote.
HR System Mastery & Data Integrity: Own routine administration and maintain precise employee records across core HR tools including HiBob and GreytHR throughout the complete employee lifecycle.
Employee Grievances & Advisory: Serve as a compassionate primary point of contact for employee inquiries and workplace grievances, delivering thoughtful HR advisory services with discretion and professionalism.
Process Optimisation & Scalability: Improve efficiency, scalability, and consistency of HR operations by reducing manual effort, refining ticketing workflows, and enabling smoother end-to-end people processes.
Cross-Functional Collaboration: Partner closely with internal stakeholders - reporting directly to the Director, People Operations - to support company-wide people initiatives, policy implementations, and audit readiness.
HR Operations Experience: 5+ years of hands-on experience in core HR operations, payroll administration, and lifecycle compliance.
Multi-Country Compliance Knowledge: Strong practical understanding of India HR compliances alongside exposure to US labor regulations, multi-state compliance, and LOA processes.
HR Technology Proficiency: Direct proficiency with modern HRIS, payroll, and PEO/EOR platforms, specifically HiBob, GreytHR, TriNet, and Remote.
Communication & Grievance Handling: Excellent written and verbal communication skills, with an empathetic approach to resolving sensitive employee relation queries.
Organizational & Proactive Mindset: Meticulous attention to detail, exceptional organizational abilities, and a solution-oriented operational mindset.
Educational Background: Master’s degree or equivalent practical experience in Human Resources, Business Administration, or a related discipline.
Prior experience working within Product Software or SaaS organizations.
Demonstrated experience handling HR ticketing systems and query management workflows.
Hands-on experience working directly with PEO/EOR partners for international employee operations.
Mindtickle helps businesses grow revenue and retain customers by improving performance in sales and customer support teams. Our award-winning Revenue Enablement Platform combines on-the-job learning with customer engagement activities. This unified approach helps managers and enablement teams to capture data on rep behaviors, benchmark them with ideal rep profiles, and improve their performance with personalized training and coaching. Brands like Cisco, Splunk, Henkel, Juniper Networks, and Janssen use Mindtickle to increase productivity for customer-facing teams.
