Job Description

Senior Associate - P&C Transcription

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Pune

We are seeking a detail-oriented Transcriptionist to accurately transcribe audio recordings dictated by property and casualty insurance claims adjusters and other stakeholders into written statements and reports. The ideal candidate will have strong listening skills, knowledge of property and casualty insurance terminology, and a high level of accuracy while maintaining strict client data confidentiality.

Reporting to management or the file supervisor, the incumbent is responsible for the accurate and structured transcription of audio files in English (insureds’ statements, adjusters’ notes, investigation reports, recorded interviews) into clear, precise written documents that comply with the firm’s standards.

Key Responsibilities

• Accurately transcribe recorded statements and audio notes from claims adjusters
• Review, proofread, and format documents according to internal standards
• Ensure linguistic quality (grammar, spelling, insurance terminology)
• Meet file processing deadlines
• Maintain strict confidentiality of personal and sensitive information
• File and upload documents into electronic claim management systems

Skills, Knowledge and Expertise

• Attention to detail
• Typing speed of 60+ WPM with high accuracy
• Confidentiality
• Time management
• Comfortable handling confidential and sensitive information
• Ability to work independently and manage priorities effectively

• Bachelor’s degree required; MBA/Insurance & Risk Management Operations/Logistics
specialization preferred. In addition, Transcriptionist diploma or certificate required
• Excellent written English listening, typing, and proofreading skills
• 1-3 years of prior experience in the transcription industry (insurance or related field considered a strong asset)
• Good knowledge of property and casualty insurance terminology (strong asset)
• Strong typing speed and accuracy
• Professional discretion and attention to detail

About Davies North America

We deliver professional services and technology solutions across the risk and insurance market, including claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation and change management.

Our global team of more than 8,000 professionals operate across the UK, Ireland, Bermuda, the U.S., Canada, Spain, Switzerland, and India, providing specialist solutions to more than 1,000 highly regulated and global clients - helping them to manage risk, operate their core business processes, transform, and grow.

Davies U.S. is dedicated to bringing this breadth of insurance sector services to America and is quickly expanding. We provide valuable integrated claims capability and resources, operational and consulting solutions for the insurance market, and innovative InsurTech.

Industry

Finance & Insurance

Company Size

501-1,000 employees

Headquarters

Lakewood Ranch, Florida

Year Founded

1984

Website

davies-group.com

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