Mashreq

Senior Associate, Payment Investigation.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE

Mashreq  •  Islamic Republic of Pakistan (Onsite)  •  2 months ago
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Job Description

  • Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
  • Working knowledge of payment processing both outward and inward.
  • Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
  • Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
  • Manage investigation based on the agreed matrices with business.
Mashreq

About Mashreq

Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.

Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Dubai, AE
Year Founded
1967
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