Job Description

Career Category

Sales & Marketing Operations

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains at the forefront of innovation, using technology and human genetic data to push beyond what is known today.

TEAM OBJECTIVE

Global Learning & Performance (GL&P) enables field capability and performance by building scalable learning, coaching, customer engagement, and launch-readiness solutions that help teams deliver stronger customer experiences and business results. The team partners across global and regional stakeholders to create consistent, high-quality, and increasingly data-driven and technology-enabled approaches to learning and performance. GL&P’s work is focused on strengthening leadership capability, improving customer engagement, and enabling faster, more consistent launch execution across markets.

Let’s do this. Let’s change the world.

In this vital role, the Senior Associate, Learning & Performance will support the execution of key operational, reporting, and program coordination activities across Global Learning & Performance. This role helps enable scalable, high-quality delivery of initiatives spanning leadership development, customer engagement capabilities, and launch readiness.

By partnering closely with global, regional, and cross-functional stakeholders, the Senior Associate will help ensure learning assignments, governance processes, reporting, and program tracking are delivered with accuracy, consistency, and speed. The role plays an important part in supporting GL&P’s shift toward more insight-led, efficient, and technology-enabled ways of working, while strengthening the quality and scalability of learning and performance solutions.

This position operates with growing independence and is expected to take ownership of defined workstreams, drive execution discipline, and contribute to continuous improvement across tools, processes, and stakeholder support.

KEY RESPONSIBILITIES

Learning Operations & Governance

• Manage core learning operations across learning platforms and repositories, including training assignments, catalog and content maintenance, onboarding pathways, and completion tracking.
• Partner with Global Learning Services (GLS), GL&P Leads, and other stakeholders to support timely and accurate setup, deployment, and sustainment of learning and capability programs.
• Maintain and enhance governance documentation, including SOPs, job aids, process documentation, acknowledgements, and quality control practices.
• Help standardize ways of working that improve consistency, scalability, and execution quality across GL&P initiatives.
• Support content and resource organization across platforms to improve discoverability, usability, and learner experience.

Reporting & Insights

• Develop, maintain, and validate dashboards, trackers, and reports that monitor training completion, adoption, utilization, compliance, and key learning and capability metrics.
• Analyze learning, coaching, and program data to generate actionable insights that support decision-making, improve learner experience, and inform program effectiveness.
• Ensure data accuracy, consistency, and timely delivery of reporting across learning systems and stakeholder groups.
• Support the evolution of measurement practices by helping automate reporting, improve data integrity, and strengthen visibility into program impact.

Program Coordination & Execution

• Coordinate operational support for global learning and performance initiatives across leadership development, customer engagement capabilities, and launch-readiness workstreams.
• Track participation, milestones, deliverables, and dependencies for priority programs, ensuring stakeholders have clear visibility to status, risks, and required actions.
• Support readiness for capability-building initiatives through effective coordination of materials, trackers, roadmaps, and deployment activities.
• Assist in the execution of learning and coaching programs by maintaining documentation, participant tracking, and alignment across cross-functional partners.
• Contribute to global-regional collaboration by helping ensure solutions are deployed with consistency while supporting local execution needs.

Continuous Improvement & Enablement

• Identify process gaps and recommend improvements to strengthen learning operations, reporting, governance, and stakeholder experience.
• Contribute to initiatives that simplify, standardize, automate, and improve learning and performance processes and tools.
• Support the adoption of modern and technology-enabled ways of working, including digital tools, reporting enhancements, and knowledge-management improvements.
• Help capture lessons learned and best practices that can be applied across GL&P teams and programs.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience.
• 5 - 9 years of experience in learning operations, training coordination, LMS administration, enablement, analytics, or a related function.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Experience working with data, dashboards, and reporting tools; advanced Excel skills required and Power BI experience preferred.
• Ability to collaborate effectively with cross-functional and geographically distributed teams.
• Strong written and verbal communication skills.
• Demonstrated ability to manage workstreams with a high degree of ownership, accuracy, and follow-through.

PREFERRED QUALIFICATIONS

• Experience supporting enterprise learning platforms, digital learning environments, or knowledge-management systems.
• Exposure to learning measurement, adoption tracking, reporting automation, or performance analytics.
• Experience working in a global, matrixed, or shared-services environment.
• Familiarity with governance processes, process documentation, SOPs, or compliance-related environments.
• Exposure to learning technologies, AI-enabled tools, or modern enablement platforms.
• Experience supporting commercial capability, field enablement, onboarding, coaching, or launch-readiness programs.

WHAT SUCCESS LOOKS LIKE

• High accuracy and reliability in training setup, reporting, and operational support.
• Timely, high-quality dashboards and insights that support stakeholder decisions and improve visibility to program performance.
• Strong coordination across global, regional, and AIN stakeholders with minimal rework and clear execution discipline.
• Effective ownership of defined workstreams, with consistent follow-through on priorities, timelines, and deliverables.
• Meaningful contributions to process improvement, quality, scalability, and technology-enabled ways of working.
• Strong alignment to GL&P priorities through support of leadership development, customer engagement, and launch-readiness initiatives.

WORKING AT AMGEN

At Amgen, our shared mission—to serve patients—drives all that we do. We are committed to fostering a collaborative, inclusive, and performance-driven environment where employees can grow and make a meaningful impact.