Vialto Partners is a market leader in global mobility services. Our purpose is to "Connect the world". We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.

Job Description

This role is responsible for delivering high-quality immigration services to corporate clients and their employees, ensuring compliance with Australia immigration legislation while providing an exceptional client experience.

As a trusted advisor, you will manage a diverse portfolio of immigration matters, working closely with multinational organisations, employees, government agencies, and internal stakeholders to deliver timely and practical immigration solutions.

Key Responsibilities

Client Advisory & Case Management

• Serve as the primary point of contact for corporate clients requiring Australia immigration support.
• Build strong client relationships by understanding their business needs and providing practical immigration solutions.
• Manage the end-to-end immigration process for corporate employees, including work visas, employer accreditation matters, residence applications, and other immigration pathways.
• Prepare, review and submit immigration applications and supporting documentation, ensuring accuracy and compliance with Australia immigration requirements.
• Provide clients with advice on immigration processes, timelines, legislative changes, and potential risks.
• Maintain accurate and well-organised case files and client records.

Stakeholder Management

• Liaise with Australia immigration, government agencies, third-party providers, and internal stakeholders to monitor application progress and resolve issues efficiently.
• Communicate proactively with clients, providing regular updates throughout the immigration process.
• Respond promptly and professionally to client enquiries while delivering a high standard of customer service.

Quality & Compliance

• Ensure all work complies with Australia immigration legislation, professional standards, and Vialto's internal quality requirements.
• Stay up to date with changes in immigration legislation, policy, and operational processes.
• Identify potential compliance risks and provide practical recommendations to clients.

Team Collaboration

• Assist with onboarding and training new colleagues where appropriate.
• Contribute to process improvements and the continuous development of the Immigration practice.
• Support the implementation and effective use of technology platforms and case management systems.

Commercial Awareness

• Accurately record time and support billing activities.
• Manage clients work within agreed scope while identifying opportunities to provide additional value where appropriate.
• Contribute positively to the continued growth of the Immigration practice.

What we are looking for:

• Must hold a Registered Migration Agent (RMA / OMARA Registered Migration Agent)
• Demonstrated experience managing Australia corporate immigration matters independently.
• Strong understanding of Australia immigration legislation, policy, and compliance requirements.
• Experience managing multiple clients matters simultaneously while meeting competing deadlines.
• Excellent written and verbal communication skills with strong attention to detail.
• Proven ability to build trusted relationships with clients and stakeholders.
• Strong organizational, analytical, and problem-solving skills.
• Comfortable working in a fast-paced, client-focused professional services environment.
• Experience using immigration case management systems is advantageous.