Job Description

The Future is Made by You: Ready, Set, Ford At Ford, we are not just a car company; we are a movement. We are undergoing a massive transformation to lead the electric and digital revolution. This requires a culture of speed, purpose, and—above all—integrity. Our Ready, Set, Ford mindset means we are prepared for the challenges of tomorrow, we are set on our goals of innovation and belonging, and we are moving forward together.

The Senior Associate, HR Shared Service, working under general supervision, is responsible for applying existing organizational practices and procedures for the administration of human resources functions, encompassing HRIS, compensation, benefits, staffing, and compliance with legal regulations. This role requires a strong understanding of HR operations within a Shared Service environment, including the classification of employees (Exempt vs. Non-Exempt) to ensure payroll and legal compliance. The role delivers exceptional customer service to new hires and managers during the onboarding process, as well as addressing internal and external inquiries related to HR programs and initiatives.

• Manage incoming calls and service request tickets to respond to employee or people leader inquiries, leveraging prior experience in an HR Shared Service environment to meet established Service Level Agreements (SLAs).
• Execute core HR administrative duties—including data management, onboarding/offboarding, and payroll processing— ensuring accurate employee classification (Exempt vs. Non-Exempt) in alignment with labor regulations.
• Monitor HR service KPIs—such as resolution rates, response times, and data accuracy—to ensure operational efficiency and develop reporting templates on key HR indicators for senior stakeholders.
• Interpret HR policies to execute daily workflows—including benefits, compliance, and data management—while providing dedicated transactional and reporting support to HR managers.
• Support special HR projects—such as benchmarking, engagement surveys, and tech research—by coordinating project activities, conducting research, and preparing key deliverables.
• Assists in record-keeping and creating and updating HR business processes mapping and internal standard operating procedures through research, information gathering, and application of analytical ability.
• Assists in the preparation of HR-specific communications related to services offered by the HR Shared Service function as per established processes.
• Assist in updating HR Shared Service policies—including benefits, onboarding, and compliance—to ensure continuous alignment with legal requirements and organizational standards.
• Support HRIS, compensation, and benefits processes, delivering high-quality service during onboarding and internal movements while ensuring staff are informed on HR rules and regulations through orientations and briefings.
• Maintain accurate and confidential HR records to ensure compliance, while coordinating data integrity and information transfers with external payroll suppliers.

• Education: Bachelor’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.
• Experience: Minimum 2-3 years of work experience in Human Resources, with at least 1 year specifically within an HR Shared Service or centralized operations model.
• Knowledge: Strong foundational knowledge of HR compliance, including a clear understanding of Exempt and Non-Exempt employee classifications and their implications for payroll and labor law.
• Skills: Proficiency in HRIS systems, analytical thinking, and a customer-service-oriented mindset.

• Work Requirements:

  Involves occasional (defined as one-third or less of the time) lifting of no more than 10 pounds at a time. Work is performed primarily in a seated position and entails no significant stooping, standing, climbing, walking, etc. Many sedentary jobs require good use of the hands and fingers for repetitive hand-finger actions. Working conditions occur within low to moderate noise levels related to the use of standard office or classroom equipment.

This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability. #LI-JRA

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.