Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities:
Handling incidents and order tickets as per SLA / KPI
Experience in referring KB articles or FAQs to address tickets and continuous updation of solution database as per handling of tickets
Knowledge on classification of tickets and forwarding to different solution groups for addressal or overall incident responsibility with coordination among different solution groups to address the tickets as per SLA / KPI
Professional user management while handling tickets / orders
Documentation of tickets
Handling of ticket peak loads in case of peer non-availability
Knowledge about assignment of authorization to various roles, authorization concept preparation and maintenance
Participation in the rollout activities including testing the instance, coordination with sites and product owner for change requests
Annual / half-yearly checks on authorizations and revocation when not necessary
Incident and order reporting on daily basis to lead
Educational qualification:
BE / BTECH / MBA / BCA / MSC
Experience: 1 to 3 years’ experience in incident and order handling
Mandatory/requires Skills :
HR cloud application working knowledge, ITIL V4.0 trained / certified, Incident management, Order management, English C1
Preferred Skills:
Work experience in HR on-prem or cloud applications with world-wide user reach
Handled up to 100 tickets per day and 30 orders per day
Exposure to HR recruiting solutions / talent or skill management applications is preferrable
The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.
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