Customer Understanding and Support:

• Develop a deep understanding of customer needs, desires, and challenges related to
  our HR systems.
• Provide expert guidance and support to clients concerning our HR system and
  services.

Client Communication and Issue Resolution:

• Handle and respond to client feedback, emails, and inquiries professionally and
  promptly.
• Collaborate with the IT team to address and resolve client issues efficiently
  
  

Feedback and Documentation:

• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.
  

Project Coordination:

• Coordinate and collaborate closely with the IT team to plan and initiate HR system
  projects with clients.
• Develop and manage project timelines to ensure alignment with both internal and
  client requirements.

Requirements and Data Management:

• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity

Key Competencies:

• Customer-focused approach with a commitment to delivering high-quality service.
• Strong problem-solving skills and ability to work collaboratively with cross-functional
  teams.
• Ability to work in a fast-paced environment and manage time effectively.

Skills, experience and qualifications

• Recognized University Degree in Computer Science/Information Technology or related discipline.
• At least 3 years of experience in customer support role with at least 1 year of experience using HR Systems
• Proven experience in customer support, project coordination, or a related field.
• Strong understanding of HR systems and services is preferred.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong organizational skills.
• Proficiency in documenting system requirements and processes.
• Experience in data migration is a plus.
• Ability to be accurate and detail-oriented in all tasks.
• Ability to work well with others and independently when needed.
• Willing to explore and expand knowledge on an on-going basis
• Willing to work based on the client's business work days and office hours.