Job Description

Job Summary

Retail Associate II (sometimes called assistant store managers) supports the store manager in the daily business operations of the store including training and supervising employees, interacting with customers, managing inventory levels, and handling any other task assigned by the store manager.

Responsibilities

Assists the store manager in all areas of daily business operations, human resources, customer service, and merchandising. Coordinates, monitors, and reports on daily operations.

Resolves customer complaints and concerns in a timely manner.

Recruits, trains, and supervises employees.

Manages employee schedules, conducts performance reviews, and enforces disciplinary actions.

Monitors and maintains suitable store inventory levels.

Assists with the development of new sales and recruitment strategies.

Ensures the store environment complies with health and safety regulations.

Maintains a clean, organized, and aesthetically pleasing store front. Ensures that store policies and procedures are followed.

5% Performs other duties as assigned.

Additional Requirements:

• No specific education required, High School Diploma or GED preferred.
• Typically requires 2-5 years of experience in position or specialization.
• Supervises associate level roles.
• Travel: None
• Work Schedule: Varies

Career Band: Retail

Jobs on this career band perform customer service work in Retail.

Criteria & Management Requirements:

• Problem Solving: Resolves basic day-to-day operational issues. Troubleshoots basic problems and solves through a predefined set of solution alternatives.
• Knowledge: Knowledge is limited to routine work and supporting processes of the store. Formal training or on-the-job experience is required to perform the job effectively.
• Business Acumen:
• Scope: Tasks are generally routine and may occasionally include more complex tasks specific to the work of the team.
• Communication & Influence: Exchanges ideas and information effectively; uses effective communication skills and employs tact and diplomacy when dealing with others.
• Impact: Impact of the job is limited to quality and effectiveness of own store.
• Leadership: Supervises tactical day-to-day operational work for associate level roles.

Work Environment: Retail

Other Work Environment Requirements:

Retail: May be in a more active environment that can be physical or strenuous in nature, may frequently use specialized equipment. Some exposure to dust, noise.

Other Physical Requirements:

Retail: Occasionally requires ability to remain stationary; Constantly requires ability to move about, communicate with others to exchange information; Frequently adjust/move items weighing up to 40 lbs. Detailed physical requirements document on file.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.